NANDOS' VISION
At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it's consumers' needs - and endures over time through genuinely putting people at the heart of what we do.
We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.
GENERAL MANAGER
At Nando's, the General Manager runs the business as their own. They live our culture, demonstrate our values and above all- drive results, performance, and team development. In this role, the General Manager delegates appropriately and effectively to both develop and empower the next generation of restaurant leaders, ensuring a healthy pipeline of promotable Managers and Assistant General Managers. The General Manager nurtures a "team ownership" culture inside their four walls by broadcasting sales figures, goals, and the shared vision for a growing business. As a key stakeholder, the General Manager assumes majority responsibility in the efficiency and profitability of their business. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and be a good team player!
Perks + Benefits…
4 weeks of Vacation and 1 week of
Sick Leave annually
Sales and Long-Term Incentive
Bonuses
Competitive Medical, Dental and Vision plans with 100% company paid options
401(k) retirement plan plus a 4% company match after a year
Annual General Manager Conference Celebration
Opportunities for advancement through development program and NROs
Free shift meal
Lead Your Team…
Be a leader
of your team by inspiring confidence in their abilities.
Create a
pipeline of future leaders by effectively training, coaching, and
developing your people to take on additional responsibility.
Engage with
guests and Nandocas to develop relationships and create lasting
connections.
Practice and
support appropriate goal setting with Assistant General Manager and
Restaurant Managers.
Practice and
always exude professional language and demeanor to navigate and resolve
situations with both Nandocas and guests.
Effectively
delegate tasks to empower and develop your Assistant General Manager and
Restaurant Managers.
Own and
execute performance reviews.
Manage Your Business…
Display
complete knowledge and ownership of Nando's food safety and operational
standards to ensure and safe guest and Nandoca experience.
Be the
example for the safety and security of your People and Restaurant by
safeguarding keys, securing doors, and setting the alarm.
Ensure the
weekly completion and accuracy of inventory, Administrative File, and
validity of time keeping for submitting to Payroll.
Teach and
manage the skill of writing effective Manager and Nandoca schedules that
properly correlate to financial targets.
Practice and
lead responsible Cash Management including: monies issued, safe counts,
deposit preparation, cashier check outs, discount authorizations, refunds,
and voids following Nando's policies.
Thoroughly
execute all opening duties: Read the Manager Communication Log (MCL),
review the staff line up for the shift, check catering orders and ensure
operational preparedness to execute, review sales forecast for the day,
validate previous days inventory, complete prep sheet, complete any food
and beverage orders required, count safe, assign cash drawers, order
change, complete chicken cook sheet.
Own Back of
House duties during the shift, to include: completion of prep and
pull/thaw lists, full utilization of the cook sheet to call chicken, and
consistently performing timely and accurate line checks.
Thoroughly
conduct a Shift Changeover: Ensure the next manager and team of Nandocas
are set up for success by making sure that all AM monies and safe are
reconciled, food and production levels are validated, a final walk through
is conducted and the Manager Communication Log (MCL) has been updated.
Thoroughly
execute all closing duties, to include: Conduct final walk through to
check for cleanliness, set up catering orders for the next day, complete
closing inventory, reconcile all cash for the day, validate all time
keeping for the day, run end of day reports, update the Manager
Communication Log (MCL).
Role Requirements:
High School diploma or equivalent education (GED), preferred
Must have 3-5 years General Manager experience
Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
Friendly and polite with a professional work ethic
Flexibility to work different job functions, shifts, overtime
Understanding of basic
computer and internet navigation skills required
Successfully
complete manager training within allotted time
Must pass a
background and credit check
Must be able
to work at any restaurant within region from a food/ alcohol licensing and
transportation perspective
Physical Requirements
Able to independently lift up to 50lbs for an extended period of time
Must be able to walk and/or stand for 8-10 hours per day
Hand-eye coordination
Reaching, bending twisting, stooping
Pushing and Pulling
Lifting overhead
Must be able to climb stairs in restaurants that have multiple levels
Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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