General Manager Job Description
We are seeking "guest-obsessed" General Managers to join our team. NO NIGHTS!
At Biscuitville Fresh Southern®, a General Manager role is more than just a job, it's an opportunity. General Managers gain life experience that goes far beyond just serving a great product in a fun environment. And we believe it's why so many of our team members have been with Biscuitville for decades. They've found a place they love to work, and we've shown our appreciation by providing them with careers, not just jobs. All of our restaurants close at 2pm, allowing for a work-life balance not found anywhere else in our industry.
We offer a variety of benefits to our employees. General Managers enjoy:
A daytime schedule with no night shifts – ever! Competitive pay Bonus opportunities Medical, Dental, Vision, Disability, Life Insurance and more 401k with company match Tuition reimbursement Optimal work-life balance with life after 2 pm Paid vacation If you are friendly, enthusiastic, and enjoy serving others, we'd love to welcome you to the Biscuitville family! Biscuitville is a great opportunity for people of all ages and backgrounds. Are you someone with strong restaurant management experience with a proven passion for leading others? We're looking for a people leader for our General Manager position.
Responsibilities: Effectively and efficiently manage restaurant by following company and brand standards to ensure guest satisfaction and profit maximization. Ensure the environment in the restaurant supports our core values of integrity, authenticity, accountability, passion, gratitude and respect. Exemplify and recognize Guest Obsessed Service and quality to ensure 100% Guest satisfaction. Responsible for recruiting and retention of Team Members through motivation, recognition, coaching and development. Set performance expectations with all team members and monitor training process to ensure quality of training giving feedback on a regular basis. Manage restaurant operations including scheduling and forecasting while upholding highest standards, product quality and cleanliness. Responsible for safety, sanitation and security awareness, ensuring that Team Members are properly trained to create safe situations adhering to Company cash handling and payment processing procedures. Responsible for compliance with OSHA, state and local safety and health codes as well as Company safety and security policies on equipment, facility Optimize profit by ensuring that labor is scheduled efficiently and food and supplies are ordered to maintain appropriate inventory. Analyze reports and metrics to identify opportunities and act promptly to correct. Responsibly delegate and follow up on tasks while remaining accountable overall for restaurant and Team Members. Ensure complete and timely execution of restaurant adhering to marketing and branding programs. Exemplify all Biscuitville standards and policies including the Code of Conduct, Attendance and Uniform and Appearance standards. Qualifications: A minimum of 3 years of leadership experience in a quick-service restaurant (QSR) and/or a full-service restaurant is required. Previous restaurant, retail, and/or hospitality experience is required. Prior experience training, developing, and leading others is required. Planning and organizing: specifies goals, priorities, tasks, resources, schedules, budgets, P&L statements, etc. You must be hard-working, team-oriented, friendly, enthusiastic, honest, and have great customer skills. Drive and flexibility: consistently displays the need for achievement and operates with high energy. High school diploma or GED. Valid driver's license and ability to pass a criminal background check. Reliable transportation required for daily tasks such as errands, bank deposits, etc. Regular local travel required. Ability to operate and navigate computer systems including but not limited to sending and receiving e-mails and creating, printing, and saving documents. Ability to lift and carry up to 50 pounds. Bending, reaching, twisting, turning, grasping, pushing, pulling, and walking involved.
