About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description: Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.
Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!
Overview: JOB DESCRIPTION Handles and processes guest check in and check out in accordance with property standards. Acts as overnight front desk agent. Assists guests with luggage when needed. Valet guest cars when needed. Responds to and relays all guest requests and complaints. Delivery of guest requested items such as rollaway beds, pillows, bedding, amenities, etc. Handles cash transactions. Answers front desk telephones. Takes reservation calls. Completes regular property walks and responds to any security issues. Completes shift checklist in a timely manner and turns in at end of shift. Reviews Barking Frog and Lounge tickets and accurately pass along information to the accounting office for any issues. Posts all necessary charges. Completes bucket check before posting room/tax. Checks folios (misc. posting, honor bar control, etc.) and adjusts or transfers to the appropriate folio. Follows audit process steps according to established guidelines. Runs final reports and distributes to appropriate departments. Prints reports and distributes to appropriate personnel. Produce Daily Wire publication. Submit credit card batches. Maintain work area and lobby in a clean and tidy manner. Follows hotel standards in all components of Front Desk responsibilities. Relays any pertinent information to next shift. Prepares and delivers room service orders as needed. Ensure guest hallways and surrounding property are clear of trays, trash, and glassware. Delivers newspapers to rooms. Completes coffee and water setup in the lobby. Has critical knowledge of response measures for emergency situations. Notifies Rooms Management of any supply needs. Attends scheduled meetings. COMPENSATION & BENEFITS: Hiring wage: $26.00/Hour Eligible for medical insurance, dental insurance, vision insurance, and life insurance under our existing group plans Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan 11 days of PTO accrued in the first year based on an employee working 40/hours each week Qualifications: High school diploma or equivalent Previous hospitality experience A strong desire to make a positive impact on other people An outgoing and engaging personality Computer skills Knowledge and experience with Microsoft Excel Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift and walk about the property Must be available to work overnight shifts including weekends and holidays Compensation Range:The compensation for this position is $26.00/Hr. - $26.00/Hr. based on qualifications and experience.
