Full-Time Guest Services Representative
Mission and Scope
The purpose of this position is to provide prompt, courteous, and professional service to guests, trainees, and employees in a manner that reflects the Mission, Vision, and Spirit of the U.S. Space & Rocket Center.
The position reports to the Museum Operations Manager but actively participates as a part of a team that includes guest services and theater operations. This team effort is to broadly organize, plan, and execute the mission for the U.S. Space and Rocket Center.
Qualifications
Education: High School diploma or equivalent.
Experience:
Some experience working with the public is strongly desired.
Must have excellent verbal and written communication skills.
3-6 months experience handling cash and operating a cash register in a guest service environment preferred.
Behavioral and Performance Skills: Candidates must be organized, responsible, ethical, lively, energetic, and charismatic.
Requires day and evening shifts and must be able to work weekends.
Position Duties
Museum Ticketing
Process admission accommodations for daily guests in an accurate and timely manner ensuring that guests receive quality and professional service.
Meet or exceed the expectations of the Museum Operations Manager for the accuracy and security of cash transactions.
Fulfill membership orders in a timely manner.
Ensure that the ticket desk is opened and closed in accordance with the museum operating hours.
Ensure that kennels, strollers and wheel chairs are well-maintained, in proper working condition, and secured at the end of the business day.
Respond to, and whenever possible, resolve guest's questions and complaints promptly both in-person and over the phone in a manner that reflects the Mission, Vision, and spirit of the U.S. Space & Rocket Center.
Meet or exceed the expectations of the Museum Operations Manager for the accurate and timely completion of related tasks and assignments.
Meet or exceed the expectations of the Museum Operations Manager for providing guests with a quality museum experience, including exemplary operation of all museum simulators.
Maintain a tidy work environment at the ticket desk, e.g. removal of trash, filling and organizing of sales brochures.
Other duties as assigned, e.g. mascots, driving small electric vehicles
Concessions Operate the Theater concession stand in an accurate and timely manner and follow written procedures and State Health regulations.
Meet or exceed the expectations of the Museum Operations Manager for the accurate and timely completion of related tasks and assignments.
Collect tickets promptly from guests entering the theater ensuring they are at the correct presentation.
Respond to, and whenever possible, resolve guests' questions and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of the U.S. Space & Rocket Center.
Maintain a clean, organized, and safe work environment by conducting thorough cleanings of the theater & surrounding areas before & after movies.
Museum Exhibits and Simulators Meet or exceed Rocket Center professional and safety standards for the safe, effective, and efficient operation of all simulators (museum and outside simulators).
Perform safety checks, and complete required checklists proper to opening simulators to ensure correct and safe operation. Ensure simulators are operated correctly and on schedule.
Report any simulator problems or malfunctions to the Simulation Technical staff promptly.
Meet or exceed the expectations of the Museum Manager and Assistant Manager for providing guests and trainees with a quality and safe simulator experience.
Facilitate daily activities for groups of all ages in an enthusiastic and professional manner
Continuously patrol the museum area and promptly assist guests and answer questions.
Maintain a clean, organized, and safe working environment for guests, trainees, and employees.
The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position.
General Requirements Willingness to learn and grow
Interpersonal skills to work as an integral part of a team
Must possess a valid driver's license & appropriate references
Appropriate interpersonal/personal boundaries
At least 16 years of age
Maturity of judgment and behavior
Accepts full responsibility for their actions and how these may affect others
Adherence and participation in the Center's Safety Program
Professional Standards Understands and follows all policies & procedures
Maintains high standards for work areas and appearance, maintains a highly professional manner with others, and understands that honesty & ethics are essential
Ensures that excellent guest service is maintained with each guest
Maintains a positive attitude toward the position & the company and appreciates that promptness and attendance at work is a part of sustaining a professional relationship
Physical Requirements of the Position
This position has the following special requirements: Standing for long periods (6-9 hrs.) or for the duration of the shift assisting Operating ticket desk and cash register.
Bending, kneeling, reaching to store & retrieve supplies, assisting guests, and lifting items weighing up to 50 pounds to waist height.
Talking and hearing to communicate with supervisors, guests, co-workers, and trainees.
This position involves working in both a climate-controlled environment and outside where exposed to various weather conditions and changing temperatures. This position deals extensively with the public, trainees of all ages, and employees throughout the organization.
Teamwork Standards Takes an interest and initiative in the development of the Department's team.
Maintains pleasant and professional relationships with co-workers & assists as needed.
Remains positive about the team and facilitates an optimistic approach to the resolution of issues.
Maintains productive, effective, and professional relationships with all departments.
Adherence and participation in the Center's Safety Program
The employee is responsible for working safely and keeping his/her workplace safe.
The U.S. Space & Rocket Center is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
