Fulfillment Associate
Methuen, MA (On-site)
WHO WE ARE
Down Right Merch is a full-service entertainment merchandise company. From product development, to production and fulfillment, we have our clients covered each step of the way. We build custom web-stores, provide tour merchandise and retail distribution for our creative partners across the globe. With decades of experience and a dedicated, knowledgeable team, we offer a tailored approach to each project and unwavering dedication to bring our clients' brand to the masses.
WHO YOU ARE
You understand and value the importance of process and are eager to fill a hands-on role within the reception, selection, packaging and shipment of customer orders. You are driven by a strong attention to detail and are passionate about organization - always ensuring a high standard of quality, and care. This role reports to the Fulfillment Manager.
WHAT YOU'LL DO
In this fast paced role, you will experience many facets of our order fulfillment area. The primary and most important function of this role will be ensuring orders are accurately picked and processed in accordance with established SOPs.
Efficiently pick and pack orders daily
Facilitate outgoing shipments
Communicate cross functionally with the inventory teams
Execute accurate daily product pulls in a safe and efficient manner
Monitor and report on quality of products (soft goods and/or media)
Relay needs to Fulfillment leadership via clear, and established methods of communication
Identify, propose, and implement solutions for process improvement and efficiency
Must be able to lift up to 50 lbs occasionally, 10 lbs regularly
HOW TO KNOW YOU'RE SUCCESSFUL
You consistently meet predetermined KPIs
You are an independent, self-starter
You establish trust with cross functional teams and are seen as a go-to person
You are punctual and seek to understand - not shy about asking questions
WHAT YOU BRING
Strong work ethic, positive attitude, and a strong desire to learn
You are flexible and able to thrive in a startup environment
Exceptional ability to multi-task and remain organized
Excellent communications skills with the ability and desire to communicate openly and respectfully
REQUIREMENTS
High School Degree, GED or equivalent certification
Ability to stand or walk for up to eight hours a day
Consistent regular attendance is considered an essential function of this job
TECH STACK
G-Suite, Slack, ShipStation, Finale
APPLICANT EXPERIENCE
We value the candidate experience and want you to know what to expect from the team at Down Right Merch. For this role, we expect that you will participate in a series of 3 interviews.
WHAT THIS ROLE OFFERS
Hourly rate ($16.00) USD
10 Holidays per year
Health: medical, dental, vision - employee and dependents
PTO and SICK TIME: team members are encouraged to rest, relax and take time for personal pursuits
EQUAL OPPORTUNITY EMPLOYER
Down Right Merchandise, LLC is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, gender identity, sexual orientation, national origin, disability, age, or other legally protected status.
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