Front Office Representative

Job Summary: Family Healthcare Associates (now a part of Catalyst Health Group) is seeking a Front Desk Representative. Under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.
Duties/Responsibilities:
• Receive and direct phone calls, patients, and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
• Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation. Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate waiting area.
• Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
• Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
• Receive, sort, and distribute mail to the appropriate department
• Scan patient documents including insurance information into the EMR system.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Provide clerical support to other departments.
• Collaborate and work as a team with other departments.
• May perform other duties as assigned.
Required Skills/Abilities:
• Follows all organization policies and procedures regarding insurance protocols and procedures.
• Excellent customer service skills
• Upholds HIPAA and PHI regulations
• Punctual and dependent for assigned shifts
Education and Experience:
High School Diploma or equivalent preferred
Proficient interpersonal relations and communication skills
2+ years' experience in customer service or healthcare facility preferred
Physical Requirements:
Office environment
Standing, waling and/or moving up to 8 hours per day
Lifting up to 25 pounds