FRONT OFFICE MANAGER Springfield, MO Location Springfield, MO (Downtown area) : Hotel: Springfield University Plaza Front Office Manager Full time Atrium Hospitality is seeking a dynamic Front Office Manager to join our team, for the Springfield University Plaza. University Plaza in Springfield, Missouri is on the lookout for a dynamic individual to join our team! With 267 beautifully appointed rooms, a whopping 46,059 sq. ft. of flexible event space, the EXPO center has an additional 112,000 square feet with a location that's the heartbeat of Springfield's vibrant scene, this isn't just a job - it's an experience! Imagine being part of a place where every day feels like a celebration, surrounded by a community that's as lively as the events we host! If you're ready to bring your passion and energy to the heart of the action, then University Plaza is the place to be. Let's make every moment count - apply now and let the adventure begin! Benefits: Free Lunch! Monthly employee socials to honor all anniversaries, birthdays, employee of the month and manager of the quarter recognition. Positive team culture and opportunity for advancement. Monthly coffee with the GM - free beverage item from cafe provided. Discounted rates at Atrium properties. Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few. Conveniently located close to downtown Springfield and Missouri State University. Primary Purpose: The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. Work Performed: The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline E nsur e that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate ; Creat e a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; Coordinat e activities with other departments to ensure that services are provided in an efficient and timely manner ; Ensur e financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness A ssured S tandards ; Evaluat e and recommend revenue driving initiatives and monitor revenue performance ; Recommend and implement approved changes that could improve service and increase operational efficiency ; Ability to serve as Manager on Duty; and Any and all other work as required to complete the primary purpose of the position. On occasion will be required to drive the Shuttle Van (will require Class E Driving Endorsement). Qualifications: Required Prior Experience: Minimum 2 years of hospitality, front desk experience, Minimum 2 years of prior supervisory experience Preferred Prior Experience: 2 years of night audit experience Required Education: High school diploma or equivalent Preferred Education: Bachelor's Degree in related field Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams Physical: Able to lift 50lbs occasionally Able to lift 10lbs regularly Able to stand/or walk for duration of scheduled shift Other: Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events Competencies: (65) Managing Vision and Purpose Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. (15) Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. (60) Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. __________________________________________________ When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _____________________________________________ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights: Req. Number: R29996 Location: Springfield University Plaza Address: 333 John Q. Hammons Pkwy City, State: Springfield, MO Job Type: Full time
