The Kahler Grand Hotel, an iconic and historic establishment in the heart of Rochester, MN, is committed to delivering exceptional hospitality and unforgettable guest experiences. We pride ourselves on our rich heritage, prime location adjacent to the Mayo Clinic, and our commitment to providing first-class service. We are seeking a dynamic and experienced Front Office Manager to lead our front office team and ensure the highest standards of guest service. The Front Office Manager will be responsible for overseeing all front office operations, including guest services and ensuring a seamless guest experience from check-in to check-out. This role requires a strong leader with excellent communication skills, a passion for hospitality, and the ability to manage a team in a fast-paced environment.
Leadership & Team Management: Lead, train, and motivate front office staff to provide exceptional guest service. Conduct regular performance evaluations and provide ongoing training and development.
Guest Services: Ensure all guests receive a warm welcome and are assisted with any needs or concerns promptly and professionally. Handle guest complaints and resolve issues efficiently.
Operations Management: Oversee daily front office operations, including check-in/out processes, room assignments, and guest inquiries. Ensure efficient operation of the front desk and compliance with all hotel policies and procedures.
Reservations & Revenue: Manage room inventory, oversee reservations, and coordinate with the sales team to maximize occupancy and revenue. Monitor and analyze guest feedback to identify areas for improvement.
Financial Management: Monitor expenses, and ensure cost-effective operations. Track key performance indicators and report on front office performance.
Collaboration: Work closely with other departments, including housekeeping, maintenance, and food & beverage, to ensure a cohesive and smooth operation. Participate in management meetings and contribute to strategic planning.
Experience: Minimum of 3-5 years of experience in a front office management role, preferably in a full service hotel or resort setting.
Experience with property management systems (PMS) and reservation software required. Opera PMS experience required.
Skills: Strong leadership and team-building skills. Excellent communication, problem-solving, and organizational skills. Ability to work under pressure and handle multiple tasks simultaneously. Proficiency in Microsoft Office Suite.
Attributes: Professional demeanor, customer-focused attitude, and a passion for hospitality.
Flexibility to work various shifts, including evenings, weekends, and holidays.
