Front Office Coordinator

Hearing and Audiology Services is an independent, locally-owned audiology practice offering comprehensive services to patients in Raleigh, NC.

Committed to delivering exceptional patient care, the clinic is seeking a dedicated individual to fill the role of Front Office Coordinator and join their team.

The Front Office Coordinator will play a vital part in ensuring the smooth operation of the clinic's front desk. Responsibilities include greeting and assisting patients, scheduling appointments, managing paperwork, and cultivating a professional and friendly atmosphere.

Responsibilities Patient Communication & Engagement: Serve as the main point of contact for patients, both in-person and over the phone.
Provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns professionally.
Foster positive relationships with patients by actively listening, showing empathy, and addressing their needs and concerns.
Appointment & Schedule Management: Coordinate and manage patient appointments to ensure efficient scheduling and resource allocation.
Maintain accurate appointment schedules in the system.
Patient Intake & Records Management: Collect and manage patient information, including medical history, insurance details, and personal demographics.
Ensure completeness, accuracy, and compliance with privacy regulations for all patient records.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, and organizing patient files.
Maintain inventory of office and clinical supplies to ensure availability for daily operations.
Requirements Experience in customer service or front office administrative services (medical office is a plus)
Proficient in Microsoft Office, Word, Excel, and Outlook
Exceptional time management, interpersonal, verbal, and written communication skills
Proactive and organized with the ability to multitask.