As a Front Office Associate at Vantage Point's Eau Claire clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients. This is a full-time role with set hours, see shifts below. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family, or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.Other duties include the following:Opening or closing the clinicFaxing and copyingSorting documents into the electronic chartBasic knowledge of billing and insurance coverageHours:30 hours per weekMonday: 9:45 am - 7:00 pmTuesday - Thursday: 9:45 am - 6:00 pmFridays off!Pay Rate:$16.00 per hourQualifications:Excellent organizational skills and ability to multitaskProficient computer skills and experience using Microsoft OfficeStrong customer service and interpersonal communication skillsPrevious front desk, reception/receptionist, administrative assistant, or office experience preferredHigh School Diploma requiredAn interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferredKey Attributes of a successful candidate include:Expertise in providing high-quality customer service in a busy environmentIdeal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)De-escalation skillsIdeal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; the candidate has learned to expect the unexpected and has had to deescalate someone who is upsetBenefits:Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:Medical & Dental insuranceOpportunities for professional growth and career advancementHealth Savings Account (HSA)Flexible Spending Account (FSA) for applicable medical and dependent care expensesPaid Time Off (PTO)Paid Holidays401(K) Retirement Plan with a generous employer matching programSupplemental insurances, such as short term disability, cancer insurance, and accident insurancePartnerships with local universities for tuition discounts:St. Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reduction
