Job Title: Front Desk SupervisorJob Summary: The Front Desk Supervisor at Fairfield Inn & Suites - Huntington will oversee the daily operations of the front desk and ensure exceptional customer service is delivered to all guests. As a key member of the team, the Front Desk Supervisor will be responsible for managing and training front desk staff, handling guest complaints and requests, and ensuring the smooth and efficient operation of the front desk. The Front Desk Supervisor will report directly to the General Manager and will work closely with other departments to ensure a positive guest experience.Compensation & Benefits: This is a full-time, hourly position with a competitive pay commensurate with experience. Eligible employees will also receive a benefits package, including health & life insurance, travel discounts, vacation.Responsibilities:Manage and train front desk staff, including scheduling, onboarding, and performance evaluationsEnsure smooth and efficient operation of the front desk, including check-in/check-out processes, room assignments, and handling guest inquiriesHandle guest complaints and requests in a professional and timely mannerMonitor room availability and oversee room reservations, cancellations, and changesMaintain accurate records of guest transactions and room inventoryCollaborate with other departments to ensure a positive guest experience and resolve any issuesAssist with financial reporting and budgetingMaintain knowledge of hotel services, promotions, and local attractions to provide guests with accurate informationAdhere to and enforce hotel policies and proceduresEnsure compliance with health and safety regulationsHandle any other tasks or duties assigned by the General ManagerRequirements:Prior experience in the hospitality industry and/or customer service supervisory roleExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to work independently and in a team environmentProficient in Microsoft Office and hotel management software - FOSSE a plus!Willingness to work a flexible schedule, including nights, weekends, and holidaysMust be able to stand for extended periods and lift up to 30 lbs.Must be legally authorized to work in the United StatesEEOC Statement: Fairfield Inn & Suites - Huntington is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
