Front Desk Rep

JOB TITLE : Front Desk Receptionist with Uro Center

WORK WEEK SCHEDULE:

8 hour work day Monday – Friday – 5:45 AM to 2:15 PM
GENERAL SUMMARY OF DUTIES : Greeting patients
Performing check-in procedures
Calling patients prior to surgery date to go over current demographic, insurance information and estimated financial responsibility in computer and in the chart
Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed, preparing charts for the next day
Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
REQUIREMENTS : High School Diploma, with 2 years' experience in healthcare
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi – task
Must be able to express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skilled in written and verbal communication and customer relations
Ability to work effectively with medical staff, management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment
Normal busy office environment with much patient contact
Occasional evening or weekend work

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

NO PHONE CALLS PLEASE