Front Desk & Pbx Clerk

Job summary
Front Desk & PBX ClerkLocation: Black Hawk, COWe're changing entertainment. Come join us.
Job seniority: entry level
Responsibilities
• Provides friendly and efficient service to guests during check in/check out procedures.• Makes and confirms reservations and assists guests with problems or questions.• Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).• Performs Front Desk, Call Center, and other hotel-related duties when necessary.• Keeps Hotel Services Supervisor informed of any problems.• If assigned to "grave shift," performs Night Audit duties and completes Flash Report in a correct and timely manner.• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.• Maximizes resort revenues by selling reservations based on predetermined rate strategies.• Accurately enters all reservations into the computer system according to department policy and procedure.• Provides information to guests regarding local services and events.
Requirements
• High School Diploma or equivalent required.• Prior hospitality or Front Desk experience preferred.• Strong computer skills with proficiency in Microsoft Office applications preferred.• Ability to maintain a high level of confidentiality and professionalism.• Must possess excellent interpersonal skills.• Must have good oral and written communication skills; must be fluent and literate in English.• Must have basic math and money handling skills.• Ability to provide excellent customer service.• Must have ability to work efficiently in a team-oriented environment.• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.