Front Desk Manager Overnight

Job summary
Front Desk Manager Overnight - The Willard InterContinental WashingtonThe Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.
Job seniority: mid-to-senior level
Responsibilities
• Handle transactions and offer local insights• Create a warm atmosphere for guests• Anticipate every detail of a friction-free experience• Manage Front Office/Guest Service operations• Supervise a team• Ensure guest satisfaction• Resolve guest issues and complaints• Coordinate with other hotel departments• Maintain a high standard of service• Ensure adherence to brand standards
Requirements
• Bachelor's degree / higher education qualification / equivalent experience in Hotel Management/Business Administration• 3 years of Front Office/Guest Service experience including supervisory experience• Fluent English language skills• Other languages preferred
Benefits
• Great salary and benefits• Uniform• Great room discount• Superb training