Location: AC Hotel by Marriott Seattle Bellevue/Downtown
This position is a full time on-site position.
On call nights and weekends are required as necessary for hotel operational success. About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
POSITION SUMMARY Provides courteous, personalized guest service by responding promptly and efficiently to requests and guest related inquiries. Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships and demonstrating outstanding hospitality through the corrective action taken. Identifies ways of improving the efficiency and effectiveness of the front office service to guests by actively participating in employee training and conducting daily team meetings. Monitor room inventories to ensure adequate levels are maintained/balances the house. Maintains close communication and interaction with Housekeeping, Engineering, Food & Beverage, Sales, and Valet departments, taking ownership of guest related issues for resolution within prescribed timeframes. Process daily cash, credit card, and financial reconciliation for Front Office, Food & Beverage, and Sales. Supports the General Manager and Operations Manager with invoice payment processing. Conducts public area walk-throughs (Upper Lobby, Restaurant, Lounge, Lower Lobby, Fitness Center, Meetings Salons) and ensures the maintenance and cleanliness are above the brands standards. Schedules Front Office Staff based on the hotels 7/15/30 day forecasts. Trains new front office team members and ensures successful retention for all team members through open communications and effective problem resolution skills. Resolves, within 24 hours, all property management system (FOSSE) related guest billing and folio posting issues. Ensures ancillary revenue is maintained through weekly inventory and strategic pricing of all gift shop items. Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
What we're looking for: Prior Supervisory Experience in Hospitality. High School Diploma or GED / College Degree preferred. Must be highly motivated and have the ability to multi-task. Must be able to work independently. Must have the ability to lead, motivate and develop others. Must be 100% flexible in working within the constraints of the cyclical demand of the hotel, this is not a Monday - Friday 9-5 job! This role requires prior Marriott technology experience e.g. FOSSE, GXP etc. What to expect in your first few months: First, you will become familiarized with the property and your associates! From there we'll have you work within the hotel operations where your leadership will really shine! As you continue to work in this role, you'll become a key contributor to the hotel's success!
The perks working for us: Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits Paid time off for full AND part time associates Complimentary Parking or an ORCA Card monthly allotment Participation in our Wellness program Room discounts at over 30 Marriott branded properties around the globe! On-demand pay opportunities for instant pay between paychecks Leadership development program and growth/advancement opportunities How to apply: Join us! Submit your application online!
Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.
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