Job descriptionDue to the job requirements to operate of vehicle or machinery and/or to accept or work around hazardous materials, this position IS designated as a "Safety Sensitive position" as it relates to Oklahoma Medical Marijuana and Patient Protection Act (OMMPPA) Unity BillGENERAL EXPECTATIONS OF THE JOBHave a real passion for customer service and our brands. Ensure that every interaction with our customers is exemplary and their experience exceeds their expectations. You will craft the customer experience by handling all customer interactions as needed, accommodating special requests whenever possible and resolving customer concerns. You will strive to ensure the dealership attains consistent high scores and positive feedback on surveys and reviews while proactively seeking out information and mastering operations of all features of our CRM.ESSENTIAL FUNCTIONS OF THE JOB:* Be an outstanding Jaguar Land Rover Concierge and Product Specialist* Interact with customers by:Greeting customers as they arrive – open doors for them as they walk inAnswering our phones in a positive and welcoming mannerInteracting via email and text with customers as neededIn person assistance at the dealershipCustomer Follow UpSupport the Sales and Service Department in creating a Truly Outstanding customer service experience.Supporting Sales and Service staff as neededSALES FOCUSED ACTIVITESCustomer follow up and CSIExtreme customer service through follow up for sales and serviceAddress any potential CSI issues immediatelyMonitor review sitesEngage with customers to get more reviewsAssist Sales and Service departments with setting appointmentsAssist Sales department with incoming leads and ensure quick response timesOTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.GENERAL COMPETENCIES: College diploma or the equivalent in experience or a combination of both. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Superior communication skills. Able to interact and get along with all clients.SUPERVISORY RESPONSIBILITIES: NoneWORK ENVIRONMENT: General work environment will be indoors but outside time will be necessary to view inventory, assist with a delivery or assist with a client or fellow employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance; and frequently stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move more than 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Repetitive hand/finger movement; grasping/grabbing with hands and pushing and/or pulling is required. Occasional travel is required for vehicle test drives and/or certification training in other cities/states.EXPECTED HOURS OF WORK: Work evening, weekend and other hours as required. General expectations of the position require 40 hours per week at the dealership.PREFERRED EDUCATION AND/OR EXPERIENCE: College diploma or the equivalent; one to two years related technical experience and/or training; or equivalent combination of education and experience.ADDITIONAL ELIGIBILITY REQUIREMENTS: Valid Oklahoma Driver's License as approved by the Company's Insurance, acceptable background check and compliance with the Company's Drug & Alcohol Policy. Technical employees are required to maintain Manufacturers training standards and certifications. All employees are required to maintain compliance with Don Thornton Automotive Groups Safety and Human Resource training.Job Type: Full-timePay: $14.00 - $16.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offProfessional development assistanceVision insuranceSchedule:8 hour shiftRotating weekends*EEOC Statement:**Our dealership is an equal opportunity employer and is committed to creating an inclusive, diverse, and welcoming work environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
