Front Desk Associate Bluefield Hotel

Job Summary:The Front Desk Associate at Bluefield Hotel is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process.Compensation & Benefits:This position offers a competitive salary and benefits package. Benefits for full time employees, may include healthcare coverage, paid time off, and opportunities for professional growth and development.Responsibilities:Greet guests with a warm and friendly attitude, providing a positive first impression of the hotelCheck-in and check-out guests, handling all aspects of their stay including room reservations, payment processing, and room key distributionRespond to guest inquiries and requests in a timely and professional mannerProcess and address guest complaints and concerns, escalating to management as neededMaintain a neat and organized front desk area, including managing inventory and stocking necessary suppliesCollaborate with other hotel departments to ensure a seamless guest experienceFollow all hotel policies and procedures, as well as safety and sanitation guidelinesMaintain knowledge of hotel amenities, attractions, and local events to assist guests in planning their stayUp-sell hotel services and amenities to guests when appropriateRequirements:High school diploma or equivalent required, some college coursework or hospitality training preferredPrevious customer service experience preferredExcellent communication and interpersonal skillsProficient in computer systems, including hotel reservation and payment platformsAbility to work a flexible schedule, including nights, weekends, and holidaysStrong attention to detail and multitasking abilitiesMust be able to stand and walk for extended periods of timeEEOC statement:VP Management is an equal opportunity employer and values diversity in our workforce. As such, we encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.