We are looking to hire a focused Front Desk Agent to join our high calibre team at TOURISTS in North Adams, MA.
Growing your career as a Full Time Front Desk Agent is an amazing opportunity to develop productive skills.
If you are strong in planning, presentation and have the right experience for the job, then apply for the position of Front Desk Agent at TOURISTS today!
TOURISTS JOB TITLE Front Desk Agent
EMPLOYMENT CLASSIFICATION Non-Exempt/Hourly -- Seasonal Part-time
LOCATION: 915 STATE ROAD, NORTH ADAMS, MA 01247
Reporting Relationship Reports Directly to: Guest Experience Manager
Collaborates with: Housekeeping attendants, Maintenance Technicians, F&B staff
Indirectly Reports to: Hotel Manager/AGM & General Manager
Job Description Summary TOURISTS' goal in all positions is to exceed the expectations of our guests. The Front Desk Agent oversees all front desk activity. This includes checking guests in and out, ensuring all reservations are handled efficiently and accurately, answering calls, exceeding guests' expectations by anticipating their needs, and having a confident, pleasant and professional demeanor.
This is a very visible position. All TOURISTS staff, even those that are not exposed to guests on a day-to-day basis, are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, the Front Desk Agent must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.
Based upon fluctuating demands of the operation, it may be necessary to perform a multitude of different functions not specifically related to this position. The Front desk Agent may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Essential Functions and Accountabilities Front Desk Operations
Comply to shift checklists and Standard Operating Procedures (SOPs)
Oversee all Front Desk Activity
Check guests in and out in a confident, professional and personalized manner
Ensure all Individual and Group/Block reservations are handled efficiently and accurately
Ensure all calls are answered in a courteous, professional and efficient manner
Issue guest safety deposit boxes as requested
Meet and exceed guests' expectation by anticipating the services they might require
Make reservations for guests who call or walk-in
Ensure immediate response is given to any and all guest comments and concerns
Maintain accurate log of concerns and resolution
Inform immediate supervisor of concerns
Assist in implementing corrective measure when necessary
Maintain a high level of cleanliness and safety in the work area
Practice safety with all equipment to ensure safe working conditions
Act as the person of contact for all guest complaints and concerns in the absence of Guest Experience Manager and Hotel Manager
Personal Performance Standards Ensure open lines of communication with staff, all departments and upper management at all times via radio, email, log books, meetings, etc., to ensure all needs of the hotel are met
Attend all relevant meetings and maintain meeting notes
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Create a respectful and safe work environment
Maintain on-going professional development
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Education & Experience Two (2) years related experience in hospitality or service industry
High School diploma or General Education Degree (GED)
Competencies Must be able to speak, read, write and understand the primary language(s) of the workplace (English)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to communicate in writing or verbally
Proficiency in Microsoft Excel and Word
Guest service
Attention to detail
Ability to understand computer programs (i.e. Property Management System)
Ability to apply concepts of math including: addition, subtraction, multiplication, division, algebra and geometry, using whole numbers, common fractions, and decimals.
Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility.
Security/Confidentiality Maintain an increased awareness of safety issues. Ensure all security policies and procedures are observed in areas such as computer security, keys, locks, inventory, property and employee information. Ensure all financial and employee data is secure and confidentiality of data and related information is maintained.
Working Conditions/Environment The noise level in the work environment is usually moderate
The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
Extended time utilizing computer systems and screen time are expected in this position.
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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Benefits of working as a Front Desk Agent in North Adams, MA:
? Learning opportunities
? Opportunities to grow
? Advantageous package
