We are in need of a persistent Front Desk Agent/Night Auditor to join our talented team at Tru by Hilton Huber Heights Dayton, Executive Boulevard, Huber Heights, OH, USA in Dayton, OH.
Growing your career as a Full Time Front Desk Agent/Night Auditor is a great opportunity to develop essential skills.
If you are strong in strategic planning, communication and have the right work ethic for the job, then apply for the position of Front Desk Agent/Night Auditor at Tru by Hilton Huber Heights Dayton, Executive Boulevard, Huber Heights, OH, USA today!
Tru by Hilton in Dayton, OH is looking for one front desk agent/night auditor to join our 35-person strong team. We are located on 7000 Executive Blvd. Our ideal candidate is attentive, motivated, and hard-working. Responsibilities Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by the hotel.
· Demonstrates and promotes a strong commitment to providing an outstanding experience for guests where they feel personally welcomed. Thus "Acts Happy" at all times in areas visible to guests.
· Process all guest check-ins, check-outs, room assignments, and room change/guest requests
· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
· Account balancing & cash handling
· Excellent communication and phone skills during a routine day as well as under pressure
· Question each guest upon check out and when possible, during the course of their stay how their stay was to ensure we resolve any issues prior to their departure
· Display professionalism at all times; this includes appearance as well as language and tone of voice.
· Ability to focus on the guest in front while ensuring those waiting in person or via phone are adequately acknowledged.
· Ability to understand and uphold hotel and brand standards and expectations
· General office up keeping and ensuring public areas are cleaned and replenished as needed.
· Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs.
· Capability to solve problems and multi-task.
· Knowledge of Microsoft Office and computer skills.
· Ability to stand or walk for an extended period of time.
· Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds.
· Work as a team and possess a can-do attitude along with a sales mind-set.
Additional duties from the hotel manager will be assigned as necessary.
Qualifications Proven experience as front desk representative, agent or relevant position Ability to handle food safely Familiarity with office machines (e.g., fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation High School diploma: additional qualifications will be a plus We are looking forward to reading your application.
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Benefits of working as a Front Desk Agent/Night Auditor in Dayton, OH:
? Company offers great benefits
? Company offers career progression opportunities
? Advantageous package
