Front Desk Agent - Nd Shift - Hampton Inn Groton

The Hampton Inn Groton is hiring for a Front Desk Agent . This will be a full time position with typical shifts of 3pm-11pm. Must be proficient with computers and a fast paced environment. Must be able to Multi-task.  Weekends and Holidays are required.
Hilton OnQ Experience Preferred .
We offer a fast paced, hotel environment with a very attractive employee travel plan.
Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments