Front Desk Agent

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.   Job responsibilities include:
Registers guests and accommodates requests whenever possible  
Handles both check-in and check-out process  
Takes payment and resolves billing issues  
Answer phones and respond to emails in a professional and friendly manner  
Maintain a clean and tidy front desk  
Answer any questions guests have  
Make recommendations for activities and restaurants  
Store any luggage guests have  
Arrange transportation for guests  
Maintain the record of guests that have checked in and out  
Post changes to appropriate guest accounts  
Anticipating and addressing guests needs, and resolving their problems and complaints  
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs  
Provide accurate and helpful information about the hotel/resort available rooms, rates, and amenities  
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests  
Upsell additional facilities and services, when appropriate  
All other duties as assigned   
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