Front Desk Agent

Job Description: Guest Services Representative First impressions are everything! As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk in the doors! Hotel Overview: Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views. Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Checking guests in and out of hotel per Executive Hotel Standards Handles guest complaints and concerns in an efficient and timely manner Oversees VIP guests; arrivals and departures Coordinating and multi-tasking job duties in a busy environment Cross-trained in all functions of the Front office department: Night Audit, Switchboard, etc. Reservations- comfortable with booking reservations Processing guests' accounts Works with a balanced a cash float Provides excellent customer service as per hotel standards Greets guests as they enter and exit the hotel. Provides information regarding the Hotel, town attractions, activities etc. Requirements *
•Excellent communication and organizational skills
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•Strong interpersonal and problem solving abilities
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•Highly responsible & reliable
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•Ability to work cohesively with fellow colleagues as part of a team
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•Ability to work well unsupervised, at a fast pace while maintaining quality standards
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•Ability to focus attention on guest needs, remaining calm and courteous at all times
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•Impeccable grooming and presentation
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•Completely fluent English language skills, both written and verbal
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•Commitment to provide excellent service and exceed guests' expectations
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•Must be available to work varying shifts, overtime, weekends and holidays