Job summary
Front Desk Agents are responsible for greeting and registering guestsproviding outstanding guest service during their stayand settling the guest's account upon completion of their stay.
Job seniority: mid-to-senior level
Responsibilities
• Approach all encounters with guests and associates in a friendly service-oriented manner.• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.• Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.• Handle requests for information, mail, and messages in an efficient and courteous manner.• Answer guest inquiries about hotel service, facilities, and hours of operation.• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
Requirements
• High School diploma or equivalent required; College coursework in a related field helpful.• Experience in a hotel or a related field preferred.• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.• Must be able to convey information and ideas clearly.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must work well in stressful high-pressure situations.• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.• Must be able to work with and understand financial information and data and basic arithmetic functions.
Key Skills Needed
• Outstanding customer service• Multi-tasking• Problem-solving• Effective communication• Ability to work in high-pressure situations• Attention to detail
Benefits
• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan Options
