Front Desk Agent Ii

Job summary
Guest Services Associate IIResponsible for excellent guest serviceMaintain high quality standards and safety protocols
Job seniority: associate level
Responsibilities
• Promptly greet guests and complete guest registration process• Provide resort information and area attractions details• Accurately process cash and credit card transactions• Balance cash receipts and perform bucket checks• Complete check-out procedures and collect payment• Manage guest folios and make reservations• Resolve guest inquiries and concerns• Promote teamwork and quality service• Ensure compliance with company procedures• Cultivate a 'Count On Me' Culture
Requirements
• High School diploma or equivalent education• Organizational and communication skills• Guest services experience in hospitality/resort environment• Customer service experience in service or retail environment• PC skills and ability to use office equipment• Knowledge of hotel front office system• Detail-oriented and able to work in a fast-paced environment
Benefits
• Comprehensive health and welfare benefits• Medical, dental, and vision coverage• Flexible spending accounts• Life and accident coverage• Paid time off, parental leave, and holidays• 401k with employer match• Wellness program and employee assistance program