Job Summary & Responsibilities Position: Customer Service Professional - 5 Star Facility!
Compensation: $19.00 per hour + Bonus (additional $2 per hour) = Total compensation on weekly basis = $21 per hour! Summary: Our client is a highly specialized, elite company focused in the automotive industry, with an extraordinary emphasis on luxury & services. The client's main priority is to deliver luxury experience to their clients. The ideal candidate is a highly gifted, experienced and dedicated Customer Service Professional.
Provides 5 Star Guest Service to current and future guests, as well as, partners and their guests and employees. Develops business and retains and services clients in the specified geographic region.
Duties and Responsibilities: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.
Ensures each and every guest entering the facility has an exceptional experience
Answers incoming guest telephone calls in a courteous and professional manner
Possesses and maintains thorough knowledge of the hospitality industry as assigned
Negotiates agreements with guests
Opens and closes contracts; ensuring all required client paperwork is complete and accurate
Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person
Understands and communicates information regarding the company products, services, and policies to new and existing clients
Possesses and maintains thorough knowledge of our services and products.
Perform pick-up and drop-off service for guests
Assist in shuttle, delivery or logistics between locations.
Researches guests prior to their arrival and offer service upgrade
Use company wide programs, sales development, prospecting projects, guest events and reporting for group business development
Achieve monthly, quarterly and annual revenue goals as outlined
Maintain and organize work area
Must be in proper uniform at all times when working
Must be ready to work at the start of scheduled shift
Follow lawful directions from supervisors
Uphold the company non-disclosure and confidentiality policies and agreements
Work evenings, weekends and holiday work hours as required
Other duties as directed
Essential: Ability to and proven track record of management of guest services effectively and successfully
Ability to work individually or within a team environment
Ability to work a flexible schedule including weekends, evenings, and holidays
Ability to maintain and project professional behaviors towards guests and associates
Ability to work in varying environments, such as indoors and outdoors
Must be a self-starter and proactive
Excellent guest service skills
Commitment to excellence and high standards
Excellent written and verbal communication skills
Good judgment with the ability to make timely and sound decisions
Ability to accept instructions or directions and see through to completion
Demonstrated ability to make successful presentations to individuals and/or groups
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Requirements Minimum Requirements: Ability to work individually or within a team environment
High School Diploma or equivalent - College Degree Preferred
Must be a self-starter and proactive
Excellent customer service skills; commitment to excellence and high standards
Excellent written and verbal communication skills
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
Excellent problem resolution
Strong interpersonal skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Physical Requirements: Ability to stand, walk, bend and reach for up to 8 hours
Ability to lift a minimum of 45 lbs without assistance
Ability to work in weather and elements and with varying degrees
Work between frequently alternating environments; inside and outside, sun light and office light
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above.
Benefits Full-Time Employee Company Benefits • Medical
• Dental Low and Vision paid 100% by employer
• $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
• Employee Assistance Program
• Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
• Identity Theft Assistance Services
• Travel Assistance through Mutual of Omaha
• COVID19 Resources (telehealth, mental health benefits and testing)
• Pharmacy Discount Programs through CVS & Good RX
• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with cash out program after 1st year
• Generous Sick and Safe accrued time off program
• Paid Holidays
• Paid Birthday off
• Cell Phone Pay of $40.00 a Month for hourly employees
• $1,000.00 Referral Bonus Program for hourly employees
• Employee Discounts for Auto Rentals (Friends & Family)
• Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
• Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between
