Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Nelnet Bank is an online industrial loan charter bank that focuses on education financing. Nelnet Bank is growing, and consumer deposit products are coming to market for the first time. As a result, we are thrilled to expand our team to include a Fraud Manager. The Fraud Manager is responsible for the creation of deposit fraud prevention strategies and oversight of day-to-day fraud prevention processing for Nelnet Bank. This role will stay abreast of fraud methodologies and ensure the right prevention measures are in place. Nelnet Bank is regulated by the FDIC and Utah Department of Financial Institutions. JOB RESPONSIBILITIES: Work closely with the Bank's Operations Officer and Deposit Operations Director, as well as the Bank's Anti-Money Laundering team, Finance, Compliance, and Technology teams, to ensure a deposit fraud prevention program is designed, stood up, and in compliance with applicable laws and regulations. Oversee, monitor, and maintain the Bank's fraud prevention program, including policies, procedures, and tools. Provide subject matter expertise on data and fraud analysis techniques. Coordinate and optimize fraud prevention solutions with third party vendors and affiliates as needed. Assist in pre-program implementation planning and project management, including user acceptance testing for new and updated systems and service providers. Assist in the preparation for deposit-related audits and examinations and provide support for these activities while in process as well as any post-audit or post-exam remediation responsibilities. Oversee and train customer support staff, quality check customer service communications and processes, and handle escalated customer issues and concerns. Other initiatives, special projects, and duties as assigned. EDUCATION: Minimum of Associate's degree, or equivalent work experience. Will consider a variety of majors including but not limited to: accounting, criminal justice, business administration, fraud management, economic crime or a similar major. Consideration given for Certified Fraud Examiner (CFE) credentials, but not required. EXPERIENCE: 5+ years of online deposit fraud prevention experience Financial institutions and online deposit platforms Deposit operations customer service management First line compliance testing and risk management Knowledge and understanding of banking regulations, including in depth knowledge of Regulation E Project and vendor management Must possess ability to engage others and to work collaboratively with all departments across the organization COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: Exceptional interpersonal and customer service abilities Excellent analytical, leadership, and problem-solving skills Organized, process and detail oriented, and driven toward measurable results Ability to motivate and coach others Knowledge and understanding of laws and regulations relating to banking, such as but not limited to; Electronic Funds Transfer Act, Fair Credit Reporting Act, Truth in Lending Act, Truth in Savings Act, Equal Credit Opportunity Act, Unclaimed Property, Unfair, Deceptive, Abusive Acts and Practices (UDAAP), BSA/AML and OFAC, etc. Experience with development of policies and procedures Ability to take direction and then work independently on multiple issues concurrently, and to exercise independent judgment in establishing priorities Ability to succeed in a fast pace, , entrepreneurial environment while managing multiple priorities Ability to communicate complex concepts clearly Excellent oral and written skills Ability to adapt to highly diversified and changing environment, as well as the dynamics and challenges of a business start up Proficiency in Microsoft Office Suite of products Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( . Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or . Nelnet is a Drug Free and Tobacco Free Workplace.
