As a Franchise Operations Consultant, you will play a crucial role in providing guidance and coaching to franchise owners and operations teams, ensuring their success and the achievement of short and long-term organizational goals.
Your primary responsibilities will include:
1. Strategic Planning:
- Effectively implement and execute the Worldwide Operation's Business Plan for your assigned district.
- Develop and implement district-wide business plans encompassing integrated marketing, operations, training, development, and supply chain strategies.
- Collaborate with franchise owners to establish effective business plans, including specific goals and strategies aligned with the company's Operations and Marketing Plan.
2. Consulting and Advisory:
- Provide expert advice and guidance to franchise owners on developing and managing marketing performance through effective partnerships with relevant departments, vendors, and franchisees.
- Ensure franchisees consistently meet optimal standards in shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere, as established by the Operation's Business Plan and company operating standards.
- Offer impactful counsel to position franchisees for optimal financial health.
- Partner with company staff to assist new and existing franchisees in establishing and executing effective development, reinvestment, and renewal strategies.
3. Cross-Functional Support:
- Provide support to other departments and functions as needed.
- Assist with new store openings as required.
- Complete ad hoc projects as assigned.
Qualifications:
- Bachelor's degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.
- Minimum of 4 years of restaurant management experience (multi-unit/high volume preferred) and/or franchise operations management experience (or an equivalent combination of education and experience).
- A clean driving record.
- Thorough knowledge and familiarity with the Restaurant Industry (Quick Service Restaurant experience preferred).
- Proficient knowledge of marketing, finance, training, human resources, and development.
- Excellent organizational skills with a high attention to detail and accuracy.
- Creative thinking ability to develop innovative ideas across various business units.
- Strong communication skills, with the ability to clearly articulate concepts and programs to diverse audiences.
- Exceptional written and verbal communication skills.
- Ability to provide excellent customer service to both internal and external clients.
- Strong multi-tasking and prioritization skills to handle multiple projects and requests simultaneously.
- Relationship building skills to create mutually beneficial relationships with internal and external clients.
- Ability to work quickly in a fast-paced environment with frequent interruptions.
Additional Requirements:
- Availability to work occasional evening and weekend hours as necessary to meet business needs of franchisees.
- ServSafe certification.
- Frequent communication via telephone and email (4+ hours per day).
- Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
- Ability to drive an automobile for franchisee and staff meetings/visits, which may require sitting in a vehicle for up to 8 hours per day.
- Ability to be insured by the company's insurance provider.
- Ability to travel by airplane as necessary.
- Ability to stand on concrete or tiled floors for up to 8 hours per day when visiting a franchisee location.
- No food or beverage allergies that would prevent you from tasting products or working in and around a restaurant environment.
- Authorization to work in the United States without the need for employer sponsorship.
We offer a comprehensive benefit package that supports the well-being of our employees and their families, including medical, dental, 401K match, paid time off (including volunteer time and parental leave), and much more.
Most positions located at our global headquarters in Bloomington, MN, will follow a hybrid work schedule with 2 collaboration days in the office per week. Additional in-office time may be required to support team/project needs. Remote work eligibility will be considered for candidates outside of drivable distance to our Bloomington office.
We are committed to creating a culture of diversity, equity, and inclusion for all who touch our brand. We believe in fostering a community where employees bring their authentic selves to work, where we recruit, engage, and retain employees, franchise owners, and suppliers with diverse backgrounds and identities, and where everyone feels welcome engaging with our brand.
We are an Equal Opportunity Employer that values the strength diversity brings to the workplace. We participate in the US E-Verify program.
Employment Type: Full-Time
Salary: $ 50,000.00 100,000.00 Per Year
