The Role - Food and Beverage Floor Leader The Food and Beverage Floor Leader plays a pivotal role in ensuring the seamless and efficient operations within the restaurant and bar outlets. This individual is responsible for delivering excellence in guest service by developing teams, relationships with guests, providing personalized service, anticipating and delivering guests' needs.
Responsibilities Be a hotel ambassador, exceeding core objectives and values. Act with ownership mentality and full accountability for people, product, and profit. Provide excellent, courteous, and professional service to guests, maintaining hotel culture. Ensure overall cleanliness and safety, performing opening and closing procedures. Lead the team to surpass restaurant and bar targets, focusing on guest and team relations, efficiency, and revenue. Contribute strategically to hotel and food/beverage outlet development. Set service standards, address issues, and coach team for highest quality in all restaurant areas. Oversee food quality, safety, and cleanliness, conducting checks and making necessary adjustments. Solicit customer feedback, evaluate cost-effectiveness, and implement profit-enhancing measures. Assist in managing staffing, conduct performance assessments, develop guest relationships, and ensure compliance with policies and regulations. Cover front line shifts when needed Assists with ordering Covers managers days off Ideal Candidate 2 - 5+ years of hospitality leadership in a restaurant and bar preferably in a hotel environment. Knowledge of basic accounting principles and practices. Experience in administrative tasks. General knowledge of computer systems, PMS, POS, and Google Drive Experience in leadership & customer service. Candidate has good problem solving skills. Excellent time management and multi-tasking skills. Candidate is detail oriented and highly organized. Candidate has excellent interpersonal, communication and people skills. Works with professionalism and is self-driven. Demonstrates a deep understanding and appreciation of food and beverage culture including the trends, the disruptors, the behaviors and the complexities/opportunities. Has a passion for hospitality, service, food and beverage. Requirements 2-5+ years of restaurant and bar operations experience, preferably in a hotel setting. Maintain high personal appearance and hygiene standards. Flexibility to work weekends, holidays, and late hours. Punctual and reliable attendance. Endurance for extended periods of standing/walking. Uphold a guest-responsive culture with exceptional service. Attentive, accountable, and highly organized with multitasking abilities. Excellent interpersonal and communication skills. Guest service-oriented with proactive phone skills. Maintain a positive, professional, and engaging demeanor, contributing to a team environment and assisting other departments as needed. Compensations & Benefits Competitive wage plus tips Benefits Paid Time Off for full time employee Holiday Pay Paid Sick Time Professional development opportunities. An environment that encourages initiative, leadership, and continuous improvement. Working with highly talented people who are extremely passionate about their craft. Leadership & professional development growth opportunities. Other Duties This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only
duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
