POSITION SUMMARY: Floor Managers report directly to the Store Manager and are responsible for supporting and working in conjunction with the Store Manager for the complete day-to-day operation of the store.
Floor Managers are responsible for maximizing store sales and profitability while ensuring that the store is optimally stocked and merchandised. A Floor Manager contributes to the growth and development of the management team and store associates. Highly qualified candidates will have experience in Hardware and/or Retail. Candidates with prior work experience with True Value, Ace Hardware, Do It Best, Home Depot, Lowes, or companies like that with hardware background are highly recommended to apply!
ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in many/all of the following):
SALES AND OPERATIONS: ? Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
? Delegate workload among associates to meet merchandising and visual presentation standards.
? Complete merchandising updates according to Company standards.
? Efficiently and Accurately operate store POS system in the absence of the cashier.
? Forecast scheduling needs to meet customer demand and create work schedules.
? Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
? Develop and implement an in store marketing strategy including promotions, events, and seasonal merchandising based on store needs.
CUSTOMER SERVICE: ? Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor.
? Regularly promote and teach "Hardware Made Easy" while leading by example and coaching.
? Use huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team.
? Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
INVENTORY: ? Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to company best practices, metrics and deadlines
? Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
COACHING AND TRAINING: ? Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).
? Teach and enforce safety policies and procedures, and serves as role model for safety.
? Teach and enforce store environment procedures to ensure and maintain the best store appearance.
? Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: ? Must have good verbal and written communication skills
? Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
? High degree of analytical skills, and the ability to delegate and be self-directed.
? Excellent written and verbal communication skills
? Strong organizational, time management, and project management skills
? Technically skilled in basic retail computer systems including related software
? Develop and maintain client relationships and strategic partnerships
PHYSICAL REQUIREMENTS: The minimum physical requirements for this position include:
? Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
? Move and handle merchandise up to 80 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
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