Floor Manager

Floor Manager, The Open Door OVERVIEW The Open Door is a family owned and operated fine art gallery, restaurant and boutique venue.. We pride ourselves on creating memorable experiences around beautiful art, food, wine & spirits, by providing genuine care and hospitality for our guests and community at large. Day in and day out we strive to deliver on the highest quality products and services. 
We also deeply care about our staff and as a byproduct are diligent in building and refining the elements that create an enjoyable, relaxed, mutually respectful and sustainable working environment. We believe this culture can be upheld without sacrificing standards of excellence in the front and back of house operations. 
For this Floor Manager role we are seeking a hard working individual who values personal and professional growth, collaboration, and maintains a posture of flexibility and resilience. This role will be responsible for managing a team of multidisciplinary staff so it's critical that they establish a clear and consistent communication style while maintaining empathy and understanding for the variables at play in hospitality. Everyone at The Open Door is a doer and thrives in a teamwork dynamic. Being able to jump in as needed, flex many skills and wear many hats will be inherently part of this role.
JOB DESCRIPTION  The Floor Manager is responsible for ensuring customers have a positive dining experience. They need to be able to delegate tasks and think on their feet as they address the needs of staff and patrons. Floor Managers are physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food. The individual must also ensure the restaurant complies with local health and safety codes for eating establishments. 
We expect Floor Managers to train and hold each individual accountable to the knowledge and understanding of the core vision and mission of The Open Door, to ensure each person is able to provide an enjoyable, unique experience for our customers and community, upholding our standard of excellence.
Floor Managers must be able to multitask, solve problems and adapt to the needs of the moment and/or situation. Our Floor Managers must value and champion teamwork, conduct their management and service duties with respectful and productive communication at the forefront and ultimately lead in all company values by example. 
The Floor Manager is accountable to administrative duties for the facility, such as ordering inventory and supplies, overseeing nightly close out when/where applicable. Additionally for special events and bookings this role will support the GM directly to ensure staffing plans have been adjusted, internal and customer facing communication has been distributed re: operating hours, ensuring all staff report to event on time and in line with dress code, etc. 
The below tasks will fluctuate in ownership based on staffing plans (i.e. wherein Shift Leads are scheduled, Floor Manager moves to tasks that are oversight oriented).
ESSENTIAL FUNCTIONS & RESPONSIBILITIES  - Own and manage scheduling across campus, inclusive of special events and event bookings; including communication around scheduling adjustments, Holiday/OOO, close dates, etc.
- Oversee closing of books and tipping ( when acting as closer).
- Managing general upkeep and consistency around campus during shift hours and at closing (i.e. gate checks, lights, locks, etc.)
- Manage font of house hiring and training.
- Own and manage all front of house inventory and ordering inclusive of paper products and office supplies
- Evaluate current systems, tools, processes and determine where changes need to be made. Manage implementation of any operational changes including ongoing refreshers, adjustments/re-training needed.
- Act as the 2nd to GM on event booking days including managing all internal staff, quality of service, food and drinks and ensure that any troubleshooting that needs to happen is communicated efficiently and effectively. 
OTHER JOB EXPECTATIONS  - Regular reporting cadence to GM on labor costs, floor schedules, hiring, customer satisfaction 
- Brining proactive, solutions-oriented thinking to the GM and Partners on any areas for optimization across campus
- Cross-training in Gallery Sales & Service in order to support when needed
DESIRED QUALIFICATIONS & ATTRIBUTES  Leadership/Management experience  Thrives in a fast moving yet collaborative environment Highly organized, efficient, proactive and solutions oriented Able to receive and utilize feedback for positive and professional growth Strong analytical, problem-solving and big picture thinking skills Proficient in Gmail, Google Sheets/Docs, Instagram, Facebook, & Squarespace Experience in maintaining and building business relationships Trustworthy, dependable, consistent and a self-starter Outstanding verbal, written & presentation skills PAY & BENEFITS 30 - 35 hrs/week starting @ $27/hr (BOE)
Must include a variety of nights and weekends
Flexible schedule / Workflow autonomy / Room for growth / healthcare / benefits / PTO 
Thank you for considering becoming a part of our team. We look forward to working with you.  Cheers!  - Leadership & Management THE OPEN DOOR & THE RICKARDS GALLERY  OBJECTIVE / VISION / MISSION / CORE VALUES  OPERATING OBJECTIVE  Our objective is to provide our guests with the highest quality products and service in such a way that supports and pairs well with fine arts. We desire to create a dynamic environment in which a well-developed, professional staff has fun while accomplishing organizational and personal goals. We continually strive to be an efficient and growth-oriented organization while maintaining our ability to be flexible and adaptive to the needs and desires of our guests and staff. 
VISION STATEMENT  Inviting you to stay a while and make a memory. 
MISSION STATEMENT  The Open Door is a family owned and operated fine art gallery, restaurant and boutique venue. We are revered for creating memorable experiences that showcase beautiful art, food, wine and spirits, while providing genuine care and hospitality for our community, visitors and friends. We invite everyone to feel welcome and inspired. 
CORE VALUES & ASPIRATIONS  Community - Our team cares for and is invested in our village. From supporting local non-profits, volunteering at schools, and shopping local - we desire to know the people we serve. 
Experience - The Open Door Venue is a place where we are constantly striving to awaken the senses. From seeing exquisite artwork displayed, to feeling welcomed by our engaging team members, to hearing enjoyable music - all while indulging in the enticing tastes and smells from our beautiful menu. We invite our guests to stay a while, and make a memory. 
Sustainability - The Open Door Venue is always striving to provide a sustainable work environment. From creating schedules that support family values and prioritize higher education, to offering competitive wages and mindful benefits. We believe "generosity fosters generosity." 
Teamwork - Our team values learning and growing. We encourage everyone to understand each other by facilitating multifaceted, crossover positions, allowing each team member to support each other and supporting the value of every working part of the venue. 
Relationship - Our team has fun together! We enjoy gathering our families and friends outside of work for activities, celebrations and shared meals. 
Respect - Our team values and encourages mutual respect, exemplified by how they care for one another, our customers and the venue. This shared admiration creates a joy filled work environment. 
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