Job Description for FLOATING TELLER POSITION
THIS POSITION REPORTS TO:
Retail Branch Manager
MINIMUM REQUIREMENTS FOR POSITION:
•High school graduate or active student
•Basic math aptitude and proficiency
•Demonstrated positive academic record
•Achievement in social and/or extracurricular activities preferred
•Post high school education and/or two years work experience with the public preferred
•Must have a professional appearance and manner
•Data entry skills
•Basic sales experience
•Provide prompt quality service to all customers within acceptable time limits
•Balance cash and meet the Bank's standards for both number and amount of cash differences
•Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations
•Knowledge of accounting principles helpful
•Demonstrate excellent verbal and written communication skills
•Maintain satisfactory attendance record
•Process transactions up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss
•Able to inquire and perform transactions on the system
•Must be flexible with time and location for the hours worked
•Must have transportation to each of our locations
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
•Have an awareness of general banking services.
•Gain knowledge of First National Bank and Trust's products/services, pricing and internal requirements (through printed material and attendance at meetings, etc.) to communicate to customers.
•Successful completion of all required Teller 1 training during first 90 days of employment.
•Learn about competitor bank products/services and advantages of First National Bank and Trust products/services.
•Operate network computers/software, and other equipment necessary to handle financial transactions.
•Accept deposits and withdrawals up to designated limits while keeping cash within set limits.
•Process transactions up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss.
•Provide prompt quality service to all customers within acceptable time limits.
•Have knowledge about the importance and requirements of, and how to complete Currency Transaction Reports (CTRs).
•Balance cash and meet the Bank's standards for both number and amount of cash differences.
•Accept loan payments of all types.
•Sell cashier's checks, bank money orders and gift/travel cards.
•Process cash advances on credit/debit cards.
•Redeem savings bonds.
•Balance cash drawer.
•Participate in on-going training.
•Review Bank referral plan and learn the importance of making qualified referrals.
•Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations.
•Maintain confidentiality of customer information.
•Know where the Community Reinvestment Act (CRA) notice, statement and public disclosure file is located in the Branch, and who the CRA Officer is.
•Support CRA through community and civic involvement.
•Know when to report suspicious transactions/activity/situations to appropriate personnel.
•Open/close branches as required while complying with security and confidentiality requirements.
•Participate in the general upkeep and appearance of the Branch.
•Understand and comply with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program.
•Other duties as needed or assigned.
Education Preferred High School or better Skills Preferred Customer Service Sales See job description
