We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
In this position… As a Fleet Service Associate, you will play a crucial role in supporting our fleet customers by providing exceptional customer service and ensuring their fleet data is accurate. Your responsibilities to support our growing customer base will include customer onboarding, reporting, and data audits. You will collaborate closely with internal teams to understand customer needs, develop tailored solutions, and ensure seamless integration of our technology into their operations.
What you'll do… + Manage new fleet customer onboarding, including assistance with initial product setup and training.
+ Execute day-day tactical requests from the vanity inbox, the Implementation PMs, and Account Managers.
+ Manage exceptions to ensure processes and requests are followed on and resolved.
+ Take ownership of escalated issues by applying critical thinking and problem-solving to identify and implement solutions.
+ Ensure client expectations and internal metrics are being met.
+ Proactively manage customer groups and contacts to reduce defects.
+ Work directly with Account managers on customer reviews to help analyze fleets and meet customer needs.
+ Manage customer asset inventory.
+ Consolidate data from multiple systems and resources.
+ Support vehicle termination requests.
+ Create new reports and generate recurring reports to support customer requests.
You'll have… + High school diploma or equivalent required.
+ 3+ years of experience in fleet management or related field supporting customer needs.
+ 3+ years of experience working with Microsoft Office Suite.
+ 3+ years of experience with Microsoft Excel, including formulas, VLOOKUPs, and pivot tables.
Even better, you may have… + Bachelor's degree preferred (equivalent customer service experience may be considered in lieu of degree).
+ Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
+ Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.
+ Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the Sales, Onboarding, and Account Management teams.
+ Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment.
+ Courageous and persuasive in pursuit of doing what's right for the customer and the business.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
+ Immediate medical, dental, vision and prescription drug coverage
+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
+ Vehicle discount program for employees and family members and management leases
+ Tuition assistance
+ Established and active employee resource groups
+ Paid time off for individual and team community service
+ A generous schedule of paid holidays, including the week between Christmas and New Year's Day
+ Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: HTHD
This position is a salary grade 7.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .
#LI-Remote Requisition ID : 29487
