Job Description
Remote - NO
Relocation - No
Experience - 3-15 years
Sponsor - No
Salary - 70 - 104k
They are currently seeking a Field Technical Engineer for their Semiconductor (Nano Technology) business in Hillsboro, OR, to provide customer support for onsite installations, repairs, and maintenance. Training will be in either Austin, Texas, or Hillsboro, Oregon, for 1-3 months. This position reports directly to an assigned worksite 5 days a week and candidates must reside close to Hillsboro, OR.
Responsibilities:
Monitor, inspect, set up, calibrate, and maintain semiconductor process equipment in the field to prevent equipment downtime.
Instruct customers in the operation and maintenance of the system equipment.
Serve as company liaison with customers on matters for assigned projects (i.e. installations and major component replacements).
Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.
Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment downtime and ensure positive customer relations.
Identify and report equipment errors and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
Maintain accurate documentation of activity and provide periodic reports.
Conduct training for customer personnel ensuring proficiency of service and operations.
Work with other technicians in the field to troubleshoot and service equipment.
Qualifications:
Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training, or technical school).
Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)
Knowledge of the Linux operating system is required.
Hands-on mechanical skills as well as experience with electronic testing tools required
Ability to work independently, as well as with other engineers under challenging situations.
Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skills or chemicals are plus.
Excellent troubleshooting skills, verbal and written communication skills
Customer support experience is a plus
Ability to travel and work flexible schedules
Domestic and International travel may be required.
Ability to lift at least 25 lbs and be able to sustain a substantial amount of standing, walking, typing, grasping, talking, and hearing, as well as occasional kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladder.
Ability to work in a time-sensitive situation with quick resolution.
Employment Type: Full-Time
Salary: $ 70,000.00 104,000.00 Per Year
