INFOSIGHT FIELD SERVICES ENGINEER THE PERSON Are you an adaptable and dependable individual who thrives on solving challenges and persistently sees tasks through to completion? Do you find fulfillment in a dynamic schedule that continually engages your problem-solving prowess? Are you passionate about both domestic and international travel, eager to apply your troubleshooting skills in diverse settings? If you are seeking an excellent opportunity to leverage your engineering expertise and excellent communication skills, we would love to connect with you!
Our ideal Field Services Engineer is:
Flexible. You seamlessly navigate unexpected changes with ease. Your comfort with spur-of-the-moment journeys and ability to manage a busy schedule is a testament to your organizational prowess. A Problem-Solver. You are proactive and known for your innovative and hands-on approach. Your strength lies in your sharp questioning and probing skills, allowing you to delve into issues with precision and find effective solutions. Reliable. You are consistent, honest, and always fulfill your commitments by showing up as promised. Your dedication is evident through strong follow-up and through customer service, ensuring tasks are completed with unwavering commitment. Curious. You are driven by a genuine interest in learning and aspire to attain a profound understanding of InfoSight and its operations. Seeking continuous improvement, you actively seek feedback on your work and diligently work towards its implementation, embodying a lifelong learner mindset. A Strong Communicator. You skillfully manage vocabulary, adeptly tailoring communication to various audiences. Your ability to train customers reflects your strong written, verbal, and listening skills. With proactive communication as your forte, you approach interactions with people confidently, unafraid to engage and connect. Our ideal Field Services Engineer is a flexible troubleshooter, committed to reliability, and driven by a curiosity that fuels continuous learning. You expertly manage communication, collaborate seamlessly, and engage with people as a detail-oriented, knowledgeable professional. If you're ready to bring your unique blend of skills to a dynamic team, we look forward to connecting with you for an exceptional opportunity to leverage your engineering expertise.
RESPONSIBILITIES The responsibilities of our Field Service Engineer include, but are not limited to:
Install, startup, and train users on automation equipment for seamless integration Evaluate installed equipment to ensure a seamless and complication-free operation Provide detailed phone support, guiding customers through troubleshooting process Demonstrate exceptional communication skills, fostering effective and clear interactions with customers to address their needs and provide satisfactory solutions Diagnose and troubleshoot a diverse array of issues, respond promptly to emergencies, and apply analytical skills and technical proficiency for effective problem resolution Efficiently coordinate and schedule tasks at job sites for an organized workflow Proficiently interpret schematics, demonstrating a keen understanding of intricate equipment details for accurate analysis and troubleshooting Perform in-house repairs and parts assembly with meticulous attention to detail Assist with rental units, ensuring seamless coordination and effective assistance Provide essential services on consumables such as tags and medical equipment Conduct scheduled maintenance work with precision and efficiency Document all work thoroughly, maintaining meticulous records for transparency, accountability, and a comprehensive task overview Create technical reports for customers and provide proficiency training for equipment Follow all safety protocols, maintain cleanliness, organize tools and equipment, and manage parts inventory Collaborate with engineering team to facilitate automation startups, actively contributing to equipment fabrication and rigorous testing processes Collaborate with sales department to obtain new orders and address customer needs QUALIFICATIONS Required Associate Degree in Electrical or Mechanical Engineering Minimum of 2 years of experience in electrical or mechanical engineering Preferred Bachelor's Degree in Electrical or Mechanical Engineering 10-hour OSHA course certification Desired Experience in steel, aluminum, brass, or titanium manufacturing and/or automated mill ** This is a full-time, in-person position based in Chillicothe, OH, and involves extensive travel (about 75% of the time). ** THE COMPANY – InfoSight At InfoSight, we are more than just a manufacturer; we are innovators at heart. Our journey began in 1993, carving out a unique space in heavy manufacturing. Today, we stand on a sprawling 25-acre campus in beautiful Chillicothe, Ohio, where over 70 dedicated employees push the boundaries of technology. Our specialty lies in creating innovative identification solutions for harsh environments, improving safety outcomes, enabling traceability, and adding value for our customers. Our mission: excellence in everything, ensuring customer satisfaction, integrity, and deep respect for our most valued asset — our people.
WHY WORK WITH US? Choosing to work with InfoSight means embracing an environment where your purpose is recognized, and your contributions are crucial. Immerse yourself in projects that empower you to take ownership and see it through to completion, guiding your efforts through each phase to actively troubleshoot and solve real-world problems. Our culture thrives on collaboration and innovation, enabling you to create tangible value for our clients and reap the fruits of your labor swiftly.
Here are more reasons to work with us:
We build and create fun things! There is a lot of tenure and knowledge here to learn from Work with smart people on a cross-functional team and gain each other's experiences Join a team that heavily invests in Research & Development, reflecting our commitment to innovation, as prominently featured on our website Employee Stock Ownership Plan (ESOP) Our Mission:
WE BELIEVE that customer satisfaction will provide the highest possible benefits to our stakeholders ... our customers, employees, suppliers, representatives, owners and the community.
WE BELIEVE that integrity is the vehicle of success. We keep our word and our commitment, promising only what we expect to deliver.
WE BELIEVE our most important asset goes home every night - our people. We pledge to inspire them through ethical and safe business practices that generate mutual respect.
WE BELIEVE we must provide products and services of highest quality which will generate acceptable margins and earn the confidence, respect and loyalty of our customers.
WE BELIEVE our creed is summarized as the pursuit of excellence in everything we do -- PERFORMANCE NOT PROMISES.
Benefits: Medical, Dental, Vision, Life, AD&D, STD, LTD, HRA / HSA, 401k matching program
Salary: $35-$42/hour
At InfoSight, innovation is not just a goal; it's our way of life. Join our team today!
