INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
I. Purpose of Position As a Field Service Technician, Level 1, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment, including proper technique and accessory usage.
II. Key Responsibilities Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment. Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage. Conduct installation and removal of tire and wheel service equipment. Conduct product training and demonstration during installation of new equipment to end-users. Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment. Manage parts inventory and perform a cycle count of inventory in each of the defined time periods. Perform other duties and responsibilities as assigned. III. Relationships Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry. This position will also have interaction with various employees of Hennessy, especially employees of the field service, customer service, and finance departments. WHO YOU ARE (Qualifications)
IV. Education, Background and Skill A high-school diploma or equivalent is required. A technical degree in a related field is preferred. The successful candidate must have basic mechanical and electrical aptitude as demonstrated by 1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience and/or by completing relevant technical education courses. Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred. Minimum 1 – 2 years Customer Service experience with a demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust, and respect with our customers is required. Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis. Outstanding communication (both oral and written) skills. Must be fluent in English, including verbal and written Able to calculate costs for the end users, basic math skills. Proficient in computer and internet usage. Clean driving record with current legal state driving license. Physical requirements include the ability to lift and carry up to 50lbs. Must be able to be bonded in the state(s) that you will operate in.
