Field Service Tech/CSRCRDN of BirminghamThe Certified Restoration Drycleaning Network (CRDN) is an international organization of business professionals who provide contents, garment, textile, electronic & art restoration solutions to the insurance industry. CRDN offers a proven sales program that produces successful and rewarding opportunities for our franchised businesses and sales professionals year after year. With more than 100 franchises in North America and the UK, our sales culture is relationship-based and educational in nature. Our slogan, 'Because Response Matters and Caring Counts,' exemplifies our focus on timely, empathetic service that differentiates us in the marketplace. CRDN has responded to hundreds of thousands of claims over the past decade as the leader and brand standard within our category. Our work environment is fast-paced, goal-oriented and energetic, and our successful members are accountable and team players.Responsibilities:Pack Out – Receiving – Production – Restoration - Warehouse – Staging – DeliveryTravel to the loss Site to properly inventory and sort textiles, electronics, art, and contents by using appropriate technology.Follows all procedures and guidelines per training protocols.Communicate and follow verbal instruction from the lead CSR.Effectively pack out jobs properly while maintaining the integrity of the contents.Follow written instructions specific to each job.Ensure that the restoration process meets company standards and customer expectations.Remain professional around homeowners, adjusters and contractors.Receiving –Assist warehouse manager unload contents.Organize all contents based on cleaning method.Identify and separate for immediate needs.Use appropriate technology.Pack out –Ensure truck is stocked with materials for the day.Perform pack out based on normal flow – textiles, electronics, art, contents.Follow all procedures to properly inventory, eval, tag and boxTake appropriate photos.Keep a clean workstation.Delivery –Assist warehouse manager load deliveries.Transport items to loss site.Place furniture in original roomsPlace boxes unopened in original rooms.Protect loss site from damage during delivery.Use appropriate technology.Job RequirementsMust be 18 years of age or olderMust have driver's license and be insurableMust be able to lift up to 30lbsMust be comfortable working in challenging environments following fire, water or wind damageMust enjoy working with othersQualifications:Ability to multitask and prioritize in a fast-paced environment.Excellent time management skills to ensure efficiencyAbility to work independently without supervisionEnthusiasticSelf-motivatingEmpatheticStrong customer service/people skillsDetail orientedAbility to follow directionsExcellent communication skills both verbal and writtenTeam focus and drive to succeedJob Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: 40 per week Benefits: • Opportunities for advancement • Paid time off Schedule: • 8 hour shift • On call • Overtime • Weekends as needed
