JOB DESCRIPTION Must travel to rig sites; Audit Field Technician, rig condition/installation audit, and ensure Field Technicians are properly trained and are meeting expectations. Comply with all NOV Company and HSE policies and procedures. Audit Field Technicians trucks to ensure that all expectations are met. Log service details in RESCO as soon as the call comes in. Dispatch service calls to the appropriate technician. Supervisor is required to manager response time. Supervisor is required to maintain communication with the customer with and ETA. Maintain and update daily time log (start time and end time) for each technician. If a technician does not have a service call, verify they are heading to one of their assigned rigs to perform a "Courtesy call". Field supervisor is required to maintain each rig specific needs (billing, QCA, rig verifications, serial #, etc...). If possible, establish a timetable for the day for each tech, need to identify items on the "to do list" (billing, QCA, rig verifications, serial #, etc....) for each rig they may be visiting for the day. Ability to produce weekly and monthly reports. Communicate and hold team accountable when necessary. Interview field technician candidates and onboard once hired. Good verbal and written communication skills. Gather and utilize competitor intelligence to strengthen our product offering and market position. Perform other work-related tasks as assigned. Management experience (10 employees) within an oilfield service organization. Must be flexible and responsive to customers' needs in a service environment. Electronic/mechanical background preferred. Receive, issue, and track inventory within shop. Weekly asset and JDE counts. EDUCATION & EXPERIENCE QUALIFICATIONS High School Diploma or Equivalent is required AA Degree and/ or equivalent education with 2+ years' experience is preferred in relevant field. Client Focused Team Leadership Takes Initiative and Motivates Assigned Team Members Project Management Planning and Organizing Quality Control Focused Strategic and Analytical Thinking Business Financial Health Awareness Monitor and access rig site MDT systems via Bomgar Interpret technical/electrical schematics Proficient field operation's background Train and mentor direct reports on IT/Networking systems Program and configure DAQ, Microtik AP, and server systems Understand installation and commissioning processes for Rig Side Network and communication systems
