Field Service Manager - East (New England)
Belimed is a leading global supplier of innovative cleaning, disinfection and sterilization solutions for medicine, with subsidiaries in Europe, USA and China. Under the brand name Belimed we develop, produce and distribute equipment for hospitals and clinics. Our more than 1000 employees in 10 countries have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions.
Job Description
As the Field Service Manageryou will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.Territory: Massachusetts, New York, Rhode Island, Connecticut, New Hampshire, Vermont, Maine How you will impact Belimed and our clients
Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install baseEnsure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitabilityDevelop and manage growth and profitability of the field service business by tracking financial performance to ensure profitabilityPartner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; presents the service offering to customers as requiredLead the hiring, training, and development of the field service teamDrive performance management, including performance reviews, coaching, and development opportunities to direct reportsDevelop and implement profitable service programs resulting in sales lead generation and excellent customer servicePromote seamless collaboration between Sales and Service teams to drive profitability and efficiency What you need to succeed
Associate's degree or equivalent work experienceHands-on experience managing a field team of 5-10 mechanical techniciansAbility to creatively solve business problems through gathering and analyzing dataExcellent interpersonal and communication skillsProficiency in Microsoft Office Suite and other basic computer literacyKnowledge of OSHA standards in a service environmentAcceptable driving recordAbility to travel extensively with little notice prior to travel (~15% overnight)Able to obtain a valid passport for occasional international travel Join our team and take your career further.
