Position Summary The Field Project Manager within the Cabinetry division is responsible for leading a dedicated team of Field Representatives, Field Technicians, and Schedulers; for ensuring the quality of installations through finalization of services performed; and for fostering and maintaining successful relationships with custom and high-end production builder representatives and customers. This individual will thrive in a challenging and dynamic environment where each project is unique and will take pride in a job well done.
Key Responsibilities and Duties Provide oversight and direction to the field team, ensuring a high level of trust and credibility with the Heritage team and Construction Managers is built and maintained, in order to create an environment of cross collaboration and partnerships. Facilitate ongoing meetings with the field team to align on current activities, priorities, and expectations for scheduling and job site presence. Maintain a positive relationship with the builder teams, to include providing snacks and beverages, to ensure a high level of engagement and productivity. Travel to active job sites as needed to understand the status of projects and to help address any issues proactively. Partner with and maintain consistent communication with the Quality Associate to review quality walk outcomes and make a plan to address issues, as needed. Generate, review and process work orders, job notes, walk packs, parts/ supply orders, invoicing, estimates and supplies to ensure successful project completion. Receive and review warranty claims from customers and builders and evaluate claims for validity based on warranty terms, product documentation, and company policies. Ensure timely and accurate responses to customers' warranty-related inquiries and provide estimates, as needed. Collaborate with internal departments, including manufacturing, quality control, and customer service, to gather necessary information for warranty claim resolution. Implement and enforce systems, policies, and safety procedures, as needed. Plan, monitor, and assess project results. Facilitate cross-training activities to ensure field teams can participate in quality walks, measurements, and other job-specific skills. Conduct performance evaluations that are timely and constructive. Handle onboarding, performance management, progressive discipline, and off-boarding of team members as needed and in accordance with company policy. Perform other related duties as assigned. Required Qualifications and Skills No formal education is required, but a High School Diploma is preferred Must have prior knowledge and experience working with cabinet installation, cabinet construction, or design Excellent verbal and written communication skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Proven experience overseeing and influencing a team Additional Requirements Schedule: 8 hour days aligned with active projects schedules Will experience prolonged periods of standing, walking, sitting in a vehicle and working on a computer 100% of travel within Heritage's area of business Must have a valid Driver's License and meet MVR requirements Must be able to lift up to 50 pounds at times Must be able to access and navigate residential and or commercial job site Will be required to work in a variety of environmental conditions to include inside, outside, hot or cold temperatures
