Experienced Customer Experience Professional

Innovate to solve the world's most important challenges Experienced Customer Experience Professional (This is not a remote position) Honeywell works a 3/2 hybrid work schedule (3 days in office & 2 days home office) Sky Harbor Circle, Phoenix, AZ Hours: Fri, Sat, Sun, Mon 6:00am - 4:30 pm (4-10 hour days) You serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and return merchandise authorization (RMA's). You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
KEY RESPONSIBILITIES Processing Returns Customer Invoicing Deliver Forecast Reports Order Processing U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization
MUST HAVE Some previous customer service experience WE VALUE A broad knowledge of principles and best practices in customer service Excellent team and communication skills An ability to take initiative and work with limited direction An ability to influence at the operational level Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems Additional Information JOB ID: HRD232457 Category: Customer Experience Location: 1944 E Sky Harbor Circle,Phoenix,Arizona,85034,United States Nonexempt Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.