Job Description Striving to exceed guest expectations through gracious and personalized superior guest service is the ultimate goal of our Executive Hosts. Responsible for player identification and development. Creating an unforgettable experience for new customers and with existing players on a consistent basis.
Responsible for identifying and capturing premium resort guests both internally and externally. Reviewing credit reports for credit worthiness, assisting in planning and participating with player development events. Meeting with clients and taking dinners as requested. Responsible for evaluating player credit worthiness to determine which promotions we offer customers. Identifies a segment of players to market and creates appropriate promotional programs considering the probability of repeat business taking into consideration cultural differences. Creates strategies to counter competitors advertising approach and increase the company's market share. Manages complimentary expenses to ensure the revenue margin meets our profitability guidelines. Qualifications High School diploma or GED or equivalent A minimum of two (2) years' of experience in Casino operations, Casino Marketing or Player Development. Executive must be able to communicate these differences to the casino and resort to ensure the guest is properly received and accommodated where appropriate. Requires proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Must possess outstanding organizational, interpersonal, administrative skills, and excellent attention to detail. Exposure to sensitive information and must use considerable tact, diplomacy, and judgment. Ability to work in a fast-paced environment and can think dynamically. Polished and sharp presentation is required at all times. Must possess superior communication skills. Requires a willingness to work beyond the boundaries of an average workday to gain success. Must be able to work proficiently with deadlines and must possess a positive and "whatever it takes" attitude. Must be 21 years of age or older. Must be able to obtain and maintain any licensing or active work cards required at present time of start date. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
