HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
The Executive Account Director is responsible for account management and overall all program management for our largest and most complex customers globally. The Executive Account Director has direct responsibility and accountability for the support, communication, planning, pro-active management and retention of existing business products and projects globally. They will work with key domestic and international account stakeholders to develop a thorough understanding of their organizations' business objectives and strategically aligning relationships and processes. They will partner with senior leaders, internal functional teams and the regional HireRight account teams to nurture and support existing business, including international account business, and to partner with Strategic growth directors or regional sales teams on any opportunities that present themselves. Responsible for building and implementing customer relationship strategies by devising and executing on detailed account planning to ensure their clients receive the best of what HireRight has to offer.
Responsible for a book of business of large, multi-national companies and/or highly complex clients. Overall responsibility for managing these customer relationships and ensuring retention of their business (communications, expectations, key stakeholder relationships, sponsorship, governance). Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services. Coordinate with regional account managers through communication and support, as well as off hour requirements to lead/manage global calls. Work with complex, multi-national customer's dynamic programs to ensure expectations and deliverables are communicated and met. Provide a point of escalation internally for any program-wide issues. Participate in the negotiation of pricing, services and contract additions and renewals. Act as a liaison between internal product and services teams and the customer, with a focus on communicating features, challenges, processes and road-map/action plan and drive internal understanding how they support and influence customer activities. Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight. Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references. Keeping customers informed of process and procedural changes. Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile. Continually take the pulse of customer's business via analytics, KPI and customer meetings. Understand the competitor foothold within customer, if any. Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty 8-10 years of Account Management, Sales, or Strategic Consulting Leadership
experience (or equivalent) in a company with 1,000 or more employees
working with large, complex, global customers Must have extensive knowledge and skills gained through wide-ranging
experiences in a field(s) that require diverse practices or procedures. Is recognized as a functional expert within own area/geography. Has developed depth or breadth of complex product, market and functional knowledge in own area. Has a good understanding of industry issues and business trends. Leads significant projects, programs and business initiatives using
demonstrated creativity and ingenuity. Monitors costs of own work and may manage budget for projects or programs
within area. Generally free to determine work priorities based on general direction from
managers. Solves complex problems which may be multidisciplinary or require an in-depth
evaluation of variable factors. Takes a broad perspective to identify innovative solutions. Leads others to solve complex problems; Makes decisions guided by policies in nonstandard situations. Impacts the achievement of customer, operational, project or service
objectives. Anticipates customer needs; assesses requirements and identifies new
solutions. Anticipates customer needs and identifies solutions. Effectively communicates difficult concepts by altering communication style to
audience. Persuades others to adopt a point of view for ideas/initiatives. In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
