Scope: Assists the Food and Beverage Manager in the daily operation of the restaurant, maintaining established quality and service standards and maximizing profits.
Primary Responsibilities: Ø Recommends to the F&B Manager scheduling of employees at proper staffing levels; watches labor cost daily to ensure efficiency of scheduling.
Ø Assists the F&B Manager in ensuring restaurant adheres to all standards as determined by brand or hotel franchise.
Ø Assists the F&B Manager in conducting pre-shift meetings to inform staff of daily events; reviews daily specials.
Ø Assists the F&B Manager by recommending and giving input on performance evaluations, recognizing employees for outstanding services and disciplines employees.
Ø May be asked to sit in with F&B or other Manager on discipline meetings where discipline was recommended by the Restaurant Supervisor.
Ø Assists the F&B Manager by monitoring performance of the restaurant through analysis of guest feedback and financial reports; recommends corrective action where necessary.
Ø Assists the F&B Manager by inspecting restaurant daily as assigned to ensure high quality food and food presentation, cleanliness and side work duties completed.
Ø Participates in monthly inventories. Assists the F&B Manager by recommending programs to reduce breakage and loss in China, Glass and Silver.
Ø Assists the F&B Manager in recommending and helping to create and monitor programs to increase sales through employee incentive plans and programs to increase customer satisfaction.
Ø Maintains open lines of communication with all employees and departments and notifies the F&B Manager when aware of a communication issue.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Assists staff in responding to guests in the appropriate manner. Forwards all issues that cannot be resolved to the F&B Manager or MOD in a timely manner.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures and is able to effectively communicate them to supervised staff.
Ø Assists the F&B Manager in aggressively recruiting department staff using company hiring standards and sits in for interviews if requested.
Ø Assists the F&B Manager in conducting training classes regarding safety, security, department procedures and service guidelines.
Ø Fulfills Manager on Duty shifts on a limited basis.
Ø Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
