Entry Level Customer Service Representative

Entry Level Customer Service Representative Location Chattanooga, TN : Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a meaningful impact? If so, we're actively seeking individuals like you to join our dynamic team as an Entry-Level Customer Service Representative. Responsibilities: Prompt and Professional Customer Response: Respond promptly and professionally to customer inquiries, ensuring every interaction reflects our commitment to exceptional service. Expert Product Assistance: Provide expert assistance with product information, troubleshooting, and issue resolution to ensure customer satisfaction. Meticulous Record-Keeping: Maintain meticulous records of customer interactions and transactions for future reference and analysis. Issue Escalation: Identify and escalate priority issues to the relevant team member for swift resolution, ensuring customer needs are met promptly. Team Collaboration: Collaborate closely with internal teams to optimize customer service processes and refine product offerings, contributing to overall customer satisfaction. Adherence to Policies: Adhere strictly to communication procedures, guidelines, and company policies to maintain consistency and professionalism in customer interactions. Requirements: Communication Skills: Exceptional verbal and written communication skills to effectively engage with customers. Problem-Solving Abilities: Strong problem-solving abilities coupled with a customer-focused approach to resolve issues efficiently. Multitasking Skills: Proficiency in multitasking efficiently within a dynamic work environment to manage multiple customer inquiries simultaneously. Education: High school diploma or equivalent; additional certifications in customer service are advantageous. Benefits: Competitive Compensation: Competitive starting salary commensurate with experience and skills. Training and Development: Comprehensive training and development programs designed to support career progression and individual growth. Supportive Work Environment: Enjoy a supportive work environment that fosters teamwork and provides opportunities for personal and professional development.