Position Title: Enterprise Platform Architect
Description/Background
What does the EA IT Employee Experience Engineering Team do?
Electronic Arts is a global leader in digital interactive entertainment. The Company's game
franchises are offered as both packaged goods products and online services delivered through
Internet-connected consoles, personal computers, mobile phones and tablets. EA has more than
300 million registered players and operates in 75 countries.
Our team, the Employee Experience group is a new central technology team that is responsible
for designing, developing and maintaining application and data services as well as enterprise
mobile applications that support all employees throughout EA. Our goal is to produce high
quality service and mobile solutions that help each and every EA employee do their job and
contribute to the goal of EA making the world's greatest games.
What will you be doing?
We're hiring an Enterprise Platform Architect in Employee Experience. This person will join an
elite, global team of product managers and development teams who focus on delivering
technology solutions to EA employees. Their mission is to improve the employee experience by
understanding the way EA employees work, so that they can give them the best technical
solutions possible.
As an Enterprise Platform Architect at Electronic Arts' Employee Experience team, you will be at
the forefront of designing and implementing solutions within ServiceNow that elevates the
employee experience across the company. Your role will involve strategic planning, system
architecture design, and the integration of ServiceNow with other enterprise systems. You will
collaborate closely with engineers, QA, dev-ops, and architecture teams to create seamless,
scalable, and efficient processes that support Electronic Arts' dynamic and innovative culture.
Key Responsibilities:
- Strategic Planning and Implementation: Lead the development of the ServiceNow strategy,
ensuring it aligns with the overall business objectives and Employee Experience goals. Plan and
implement new ServiceNow modules and features to enhance employee productivity and
satisfaction.
- 6+ years Architecture Design and Development: Design the overall ServiceNow architecture, focusing
on scalability, reliability, and optimal performance. Develop and maintain a secure, streamlined,
and user-friendly platform that supports various employee experience initiative
-Integration and Automation: Oversee the integration of ServiceNow with other enterprise
systems and third-party applications to ensure a unified and efficient employee experience.
Automate processes within ServiceNow to reduce manual efforts and improve accuracy.
- Customization and Innovation: Customize ServiceNow applications and workflows to meet
specific business requirements. Stay ahead of ServiceNow developments and trends, proposing
innovative solutions that can further enhance the employee experience.
- Collaboration and Leadership: Work closely with stakeholders across the organization to
identify and address ServiceNow-related needs. Lead cross-functional teams in the successful
execution of ServiceNow projects, ensuring collaboration and effective communication.
- Process and Standards: Ensure the reliability and stability of ServiceNow solutions through
setting best practices and standards.. Monitor system performance, conducting regular reviews
and maintenance to address any issues promptly.
- Training and Support: Provide ongoing support and expert advice to ensure the effective use
and optimization of the platform. Communicate with stakeholders to ensure understanding of
necessary platform utilization.
Qualifications:
- Bachelor's degree in (Computer Science, Information Technology, or related field) or related
experience.
- Proven experience as a Enterprise Platform Architect or similar role, with a strong
understanding of ServiceNow (or similar) capabilities and best practices.
- Excellent technical skills, including experience with JavaScript, HTML, CSS, and REST/SOAP web
services.
- Strong strategic thinking, problem-solving abilities, and a commitment to enhancing the
employee experience through innovative technology solutions.
- Outstanding communication and leadership skills, with the ability to collaborate effectively
across different teams and levels of the organization
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
