Enrollment Agent I

Job summary
The Enrollment Agent position at our IdentoGO locations is ideal for individuals interested in security, law enforcement, and biometrics.This role involves providing superior customer service, conducting biometric processing, and performing administrative duties.It requires evening and weekend availability, as well as passing various background screening requirements.
Job seniority: entry level
Responsibilities
• Provide superior customer service to internal and external customers• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment• Verify customer identity and scan required documents into database system• Successfully complete required biometric and data capture processes• Perform biometric processing to meet program accuracy standards• Identify opportunities to provide more products and services to customers• Adhere to all company and departmental employment policies• Perform administrative duties such as time keeping and equipment inventory• Represent the company and the program(s) in a professional manner• Support Customer Service Registration and Reservation activities
Requirements
• High school diploma or equivalent degree• Minimum one (1) year applicable experience• Proficiency in Microsoft Office Suite• Previous experience processing credentials is a plus• Previous sales experience preferred• Evening and weekend work may be required• Must be at least eighteen (18) years old• Must be a US Citizen• Must pass various background screening requirements• Reliable transportation and valid driver's license required