You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technologyon #TeamAmex.DescriptionThe Engineering Director - Campus Engineering & WAN Serviceswill lead a team of highly experienced experts who are responsible for providing the network engineering for American Express Campus locations. This team sets the strategy and delivery in both the campus wired and wireless spaces, in collaboration with global real estate & site services to deliver an outstanding customer experience. This team performs proactive assessments and optimizations across a global network infrastructure and supports the AXP Network Operations Center (NOC) in addressing highly complex or critical issues that impact availability or performance. This position has oversight of the configuration templates, security compliance and life cycle management for all Campus locations. They will partner with all internal & external teams that are part of driving these highly critical activities. This role is also responsible for managing a team of project managers and engineers focused on circuit & hardware provisioning, and refresh activities of the Global WAN infrastructure to support the network lifecycle. The ideal candidate will provide consultation and strategic thought leadership to internal and external teams, they will also oversee management and operations for product services. This team is uniquely positioned to interact with many other technology teams and requires their leader to be highly collaborative with strong communication and partnering skills. The successful candidate will be able to demonstrate an operational mindset as the team provides after hours support for project implementation, changes for network optimization or uplift and supporting the AXP NOC with critical issues.The successful candidate should have extensive LAN and Wireless Engineering experience with several years of experience in network WAN technologies, connectivity solutions delivery and carrier management. The candidate will be expected to drive results through others. Job ResponsibilitiesDrive a world-class customer service culture within the teamProvide oversight and guidance on all LAN and Wireless designsInteract with vendors on new product offerings, lifecycle and problem resolutionsProvide oversight for circuit and hardware provisioning, decom, refresh, contractual and cost control processesBalance economic and technical aspects of the network lifecycle to drive optimal purchasing behaviorsAssess and provide feedback on new circuit installs or complex decom activitiesWork with supply management teams to negotiate all contracts for maintenance and resourcesProvide timely support for multiple strategic initiatives across the organizationQualifications 10 -12 Years' experience in Data NetworkingSolid understanding of network transport types and WAN supporting technologies2+ years of relevant experience with the network lifecycle, cost control, circuit / hardware provisioning, decommission and contractual management activitiesStrong technical knowledge of MPLS, internet as transport and SD-WAN technologies At least two years of demonstrated leadership over a team of project managers and engineersLead operational delivery to ensure that the network activities are performed in a timely manner, within standards, and in such a manner that the customer's expectations are met while long term availability and costs are balancedRequires dynamic team management skills, such as planning, budgetary control, and/ or people leadershipStrong background in automating delivery workflowExperience with selection process and procurement of new network solutions is a plusAbility to evaluate the products available in the market to meet the strategic direction, partnering with suppliers to test products and integrating them into the American Express environmentExperience in leading and resolving urgent technology issuesProfessional written and verbal communication skillsVendor negotiation and relationship management skillsPossesses the ability to understand impact of trends and regulatory environment and the ability to recognize network opportunities and develop solutions to exploit those opportunitiesStrong commitment to personal excellencePossess ability to lead and manage teams within an enterprise organization Strong business acumenBachelor's or Master's Degree in Computer Science, Information Systems, or other work related experienceSalary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid or onsite arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, or in a hybrid model (combination of in-office and virtual days).US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
