Job Description
The engagement manager's responsibilities include:
·Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business aims.
·Ensure that the business needs are clearly understood, and the technology implemented meets the needs and expectations of the business.
·Provide consultation directly to Application Studios leadership and customers around solution options and vendor product selection as needed.
·Work with channel leadership to budget and prioritize planned and unplanned development and maintenance project engagements.
·Work with Business System Analysts and Solution Architects to develop a high-level understanding of the scope and feasibility of technical solutions.
·Oversee product planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
Product Responsibilities:
·Manage the day-to-day decision as it relates to assigned projects.
·Work with channel and business leadership to develop a strategy for execution of product roadmaps.
·Seek ways to reduce application-related costs and increase efficiency in production.
·Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
·Collaborate with channel leaders and project team to design, develop, and support Enterprise-wide solutions.
·Team with BSA and Architect to ensure that all products support the proper business processes and have the proper support and maintenance processes in place.
Project Responsibilities:
·Led all design and development aspects of SDLC for Application Studios projects.
·Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
·Ensure all development and maintenance projects are by channel strategy and adhere to product and channel vision and product innovation roadmaps.
·Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
·Communicate development and production status and issues to management and stakeholders.
·Develop project documentation in collaboration with PMO, project initiation documentation, budget, project plan, and resource plan.
·Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
·Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
·Monitor progress and status of deliverables.
·Ensure proper functioning of the Products and Applications and recommend upgrades, as necessary.
·Review projects for completeness of thought and consistency of approach and interface.
Project Delivery Teaming:
·Collaborate with PMO to prepare the overall project schedule, milestones, tasks, and estimates.
·Participate in technology and solution decisions with architecture and product teams for projects.
·Collaborate with Solution and Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
·Collaborate with Business System Analysts (BSA) to analyze business and functional requirements that have an impact on business applications.
·Work with the offshore Technical Delivery Manager to perfect the mix of the development resources.
·Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned with pre-defined architecture and design.
·Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed.
·Lead project delivery teams and focus on continuous process improvement.
Offshore Team Oversight:
·Decide daily progress and status of deliverables on projects.
·Led both internal teams and offshore vendor teams' project delivery, and plans, and ensured proper staffing.
·Ensure that all project resources are focused on the effort they are aligned to.
