Job summary
Leads the frontline to promote a 'Highly-Satisfied' customer experience while driving customer loyalty.Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.Promotes a culture where everyone feels welcomed, valued, and engaged.
Job seniority: entry level
Responsibilities
• Promotes a 'Highly Satisfied' customer experience utilizing appropriate tools and resources• Drives customer loyalty through all programs and initiatives• Addresses customer concerns and issues promptly• Updates Associates on current customer experience feedback, goals, and company initiatives• Utilizes TJX approved Training resources, protocols, and guides to provide training and mentoring to all Associates on Policies and Procedures• Provides ongoing recognition and constructive feedback on cashier performance• Maintains and monitors cash controls including change fund• Adheres to all labor laws and meal and break period policies• Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor• Audits and approves all applicable paperwork• Maintains cleanliness, recovery, and organizational standards throughout the frontline• Monitors all frontline equipment, communicating issues to management• Executes and adheres to all Company directives• Maintains and upholds merchandising standards within the queue-line• Adheres to all operational, merchandise, and loss prevention policies and procedures (IE: merchandise ticketing, EAS tagging (if applicable), and coding standards)• Ensures proper and timely handling of damages and Mark out of Stock• Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store• Other duties as assigned
Requirements
• High School graduate or equivalent degree preferred• Available to work flexible schedule including evenings and weekends• Ability to work as a team member• Excellent interpersonal skills• Exceptional customer service skills• Ability to lift heavy merchandise with/without reasonable accommodations• Ability to train and provide direction to others• Ability to run a register/handle money• Must be able to handle confidential information with discretion• Experience as a coordinator or previous retail/supervisory experience preferred
