Remote Work: NoOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.Administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.This role does require onsite work in the office in Morris Plains, NJ. Responsibilities:Contributes to perform on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.Maintains passwords, data integrity and file system security for the desktop environment.Works with team to communicate highly technical information to both technical and nontechnical personnel.Recommends hardware and software solutions, including new acquisitions and upgrades.May participate in development of information technology and infrastructure projects.May conduct training programs designed to educate an organization's computer users about basic and specialized applications.May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.Supports company-wide, web-enabled solutions.Mobile device administration, lifecycle management and process review/documentation across multiple regions in support of best practices for onboarding, offboarding and device/line transfers.Manage Zebra's Telecom Expense Manager as well as multiple carrier accounts.Complete market analysis for contract renewals and negotiations on pricing and plan benefitsQualifications:Required: Bachelor's Degree or equivalent experience2+ years experienceExperience being the point of contact for Vendor, User, Billing, Process, and Technical issues/escalationsMust possess a level of field related knowledge normally acquired by working with or close to a carrier, or in the telecommunications industryGood Communication SkillsAbility to understand end user issuesTechnical hands-on experienceAble to work independently and excel in a collaborative environmentAbility to trouble shootDemonstrated knowledge of applicable IT systems / applicationsAbility to develop new systems and toolsExperience in documenting and maintaining up to date systems proceduresDemonstrated analytical skillsExperience in performing in a fast-paced, high growth, rapidly changing environmentAbility to identify and implement process improvementsPreferred: Strong Communication and Social Skills in working with Vendor, Partners, Internal staff, and reporting status updates to leadership teamsZebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us ****** will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos:https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.Salary:USD 58500.00 - USD 87700.00 YearlySalary offered will vary depending on your location, job-related skills, knowledge, and experience.Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us ****** you are a victim of identity theft contact your local police department.
